Men's NCAA Ticket Information

Each work station should have a guide for ticket information and how to input it into Pac7 when taking requests from Hurricane Club members. We are only taking requests from Hurricane Club members for NCAA Tickets.  The deadline for the First/Second rounds if Tuesday, March 14 at 5pm.  They are being sent an email tonight with information to login and submit requests online.  We will be taking ticket requests for future rounds as well.

The biggest thing to note is the first and second rounds are charged on a round-by-round basis, therefore if we do not advance to the second round, we will not have tickets for any customers.  If we do advance, we will charge customers who requested second round tickets immediately after our first round game.

We will be sitting in Section 120 for the First Round on Friday. Please do not guarantee a customer any specific row or seating in this section.

For the Regional and Final Four, tickets are sold in all-session booklets, and customers are required to purchase in this manner, as we will not be selling via individual sessions.

Football Sales/Relocations

Inventory in PAC has been updated since the end of the renewal process.  You will notice in some of the higher demand areas that there are “u” holds remaining that you are able to see.  These are available for you to sell over the phone, but are not visible online.  You may sell “u” holds as season tickets, and also continue to use the “F” holds for season sales.  Only the “F” holds are visible online, but all are available to sell for season ticket inventory.

Below are the new protocols in place regarding new football sales:

1. The maximum number of seats a new account can be sold is eight (8).
2. The maximum number of seats a new account outside the state of Florida can be sold is four (4).
3. The maximum number of seats a current STH can add is eight (8).
4. Any account requesting more will need to be approved by Mackie.  I will need specific details on this request for it to be considered.

Customer Relocation Data

The customer relocation data spreadsheet is saved to the desktop to each of your computers. The report shows who is involved in the relocation process, and their date and time of selection.  It also shows their PIN which will act as their password for the initial login, but then will only matter if they have not linked their online account yet. These times will also be uploaded to view in the User Defined field of Pac7 or back office.

Relocation Test Site

Here is the link:  https://hurricanesportal.io-media.com/

Here is a test account to use:

Customer: 2516907

PIN/Password: 5344

Please DO NOT go all the way through the process or else the test account becomes closed and no one else can use it!

ACC Tournament - Sold Out

We have sold out of our allotment for ACC Tournament booklets.  We do not have any lower or upper level booklets available for any Hurricane Club members or the public remaining. Everyone who placed a pre-order for tickets prior to the deadline on February 6th, received tickets.

Season Ticket Renewal Changes

Please make sure that you are also updating the donation (and the donation payment plan if necessary) if a customer calls in to upgrade or drop season tickets. There have been too many cases of people only updating the ticket side and forgetting about the donation. This can cause the customer to be overcharged or even undercharged which will make for an uncomfortable phone call when we reach out to them to collect additional money in May. So please make sure you are doing it correctly!

February Payment Plans

Now that we are in the month of February, we will be using different payment plans for all Football renewals and new sales.  

All renewals must be placed on a 4 installment payment plan. This means that anyone who renews their tickets in the next 2 weeks (prior to the seats being dropped) will need to be placed on a 4 Installment Payment Plan. This will charge them today, and then their second charge will not occur until March 31st.

Any new sales can be placed on a 5 or 6 month payment plan. This means they will be charged today, their second charge will not occur until March 31st, and their final payment will be in June (5-month PP) or July (6-month PP).

2017 Football Schedule

Today, the ACC released the football schedule for the 2017 season.

5 Month Payment Plan

For the remaining two weeks of our renewal period, since we have passed January 15^th, we are now offering a 5 installment payment plan.  This means that anyone who renews/purchases new season tickets between now and January 31, will need to be placed on a 5 Installment Payment Plan. This will be charge them today, and then their second charge will not occur until February 28. 

2017 MBB ACC Tournament Ticket Information

Request applications for the 2017 ACC Men’s Basketball Tournament are now live for all Hurricane Club members. Please see below for important information regarding the tournament.

The ACC Tournament is being held at the Barclays Center from March 7^th-11^th. The request deadline for all Hurricane Club members is Monday, February 6^th at 5 P.M. 

Requests will be fulfilled and allocated by Hurricane Club giving level. All members will be limited to requesting a maximum of 8 booklets.

Due to limited inventory, we are only offering lower level booklets to Silver Cane and above. 

Green Plus and below will be offered the ability to request upper level booklets. 

Payment Method for Requests

We will NOT be charging credit cards until we can determine we are able to fulfill the customer’s request. Customers will be notified on Wednesday, February 8^th if their request was fulfilled. Like last year, we will be taking the credit card information, and then charging cards after the deadline. We CANNOT guarantee any requests until after the deadline. This means that even though someone may request lower level, we may have to allot and allocate their seats in the upper based on demand and requests.  At the point if we run out of lower level seating, we will then only allow customers to request upper level booklets and not even put the lower level as an option on their application.

Our sections for the tournament are 25, 26, 28, 125, 126, 226, 227, and 228. (See Attached Map)

Pricing:

Lower Level Booklets: $598 per booklet

Upper Level Booklets: $398 per booklet

·         Do NOT charge anything at the time of putting their request into the system. They will be charged automatically on February 8^th if their order is fulfilled.

Season Ticket Handling Charge

Please make sure you are charging the $20 handling charge on the first payment of all renewals and new season ticket sales. There have been multiple cases where these have not been put in the account or simply not included in the first payment of the payment plans. The first payment of a payment plan should always include the amount for the first month plus an extra $20 for the handling fee.

2017 Young Alumni

Year 1: December 2016 or May 2017
Year 2: December 2015 or May 2016
Year 3: December 2014 or May 2015
Year 4: December 2013 or May 2014
Year 5: December 2012 or May 2013

People who graduated in May 2012 and beyond do not qualify.

2017 Renewals

We are sending out an e-mail today to all season ticket holders with renewal information for both Football and Men's Basketball. Please ask a manager to review the process with you when you come into the office.

Every season ticket holder will receive a personalized renewal page that outlines the entire process. (Example below). On this page, it will show their balance for donation and tickets for each sport. From there, it will direct them to login to their account where they can access their renewal application. If they have FB & MBB, they must complete the renewal for both sports together at the same time online. If they only want to renew one of the sports today but not the other, then they must do that over the phone with a ticket representative.

To be considered for a Football relocation, the customer must be paid in full or enrolled in a payment plan option by January 31, 2017. They will receive an email during the week of February 20, 2017 with your relocation date and time. All relocations will be completed online via an interactive seat map.

Men's Basketball relocations can be requested online in the comments section of the renewal application. The seat relocation process will take place from April 13 to May 1, 2017. We will be calling these customers to review available seats.

Renewal Timeline
Monday, December 12 - Renewal Period begins for FB & MBB
Wednesday, December 14 - New sales begin for FB
Sunday, January 15 - Deadline to enroll in a 6-month payment plan for either FB & MBB
Tuesday, January 31 - Football Renewal Deadline
Tuesday, January 31 - Deadline to enroll in 5-month payment plan or pay in full for FB
Monday, February 27 - Football relocation process begins
Friday, April 28 - Men's Basketball Renewal Deadline
Friday, April 28 - Deadline to pay in full for HC seating donations and MBB season tickets
Monday, May 22 - Men's Basketball relocation process begins

Bowl Game Parking

For customers inquiring about parking, please push them to this link:  https://russellathleticbowl.clickandpark.com/

Russell Athletic Bowl

We have been selected to play in the Russell Athletic Bowl on Wednesday, December 28 at 5:30 p.m. vs. West Virginia University.

We will be taking requests from Hurricane Club members until 5 p.m. on Monday, December 5.  At 5 p.m., we will turn all remaining ticket inventory on sale to the general public.

All HC members are submitting requests that are $0, and then their price will be determined upon allocations tomorrow evening.  Tickets will be fulfilled and allocated based on HC giving level and points within giving level.

Ticket Price Options:

• $89 – Corner (Lower Level/Plaza Level)
• $105 – Goalline (Lower Level/Plaza Level)
• $110 – Redzone (Lower Level/Plaza Level)
• $131 – Midfield (Lower Level/Plaza Level)
• $157 – Open Air Club (Lower Level/Plaza Level)
• $257 – Indoor Club (Lower Level/Plaza Level) – Will mainly go to GC and above based on inventory

For customers inquiring, our seats are located in the 100 Level and Plaza Level along the East sideline.

Customers are not guaranteed a specific price point as it is based on demand and allocations.  You may type any specific seating requests customers may have in Special Handling.

Tickets will be shipped via UPS 2 Day Service beginning on Wednesday, December 14, with the last shipment leaving on Wednesday, December 21.  All other tickets can be designated as Will Call.  Gameday Will Call location and time information will be sent out once determined.  Will Call tickets may begin to be picked up on Wednesday, December 14 from the ticket office at the Watsco Center.

Please be sure to still add the billing plan as we will charge credit cards tomorrow night once price levels have been determined.  A $15 order charge to cover UPS/credit card fees will be applied to all fulfilled requests.

We are doing an offer to Former Players for tickets as well at this time in the $89 and $105 price areas.

We are also offering all UM students a chance to purchase up to 2 tickets for $15 each, that will be located directly behind our band.  These are specially priced tickets through the bowl that we receive.  These will be available only via will call pick up.