Miami vs Florida Football

In case anyone calls in asking about it...

"The Miami Hurricanes will play the Florida Gators in Camping World Stadium during college football’s opening weekend in 2019. The neutral-site season opener is part of a series of Camping World Kickoff games in Orlando.

Tickets will go on sale in 2019, with Florida Citrus Sports members getting priority access as they do for the annual bowl games and for the 2016 (Florida State-Ole Miss) and 2018 (Alabama-Louisville) Camping World Kickoff games. For membership information, call 407.423.2476 or go to http://www.floridacitrussports.com."

Baseball Employee Day

We will be offering all UM employees a chance to purchase $1 tickets to any game of the FAMU baseball series. There is no limit on how many tickets they purchase. They must show their employee ID or provide a C# in order to purchase the tickets. They should also be able to purchase online through their account.

Price level 3, Price Type AED

Football Away Games

AWAY GAME SCHEDULE

• Saturday, September 17 at Appalachian State — Tickets: $60 each
• Saturday, October 1 at Georgia Tech — Tickets: $50 each
• Thursday, October 20 at Virginia Tech — Tickets: $70 each
• Saturday, October 29 at Notre Dame — Tickets: $150 each
• Saturday, November 12 at Virginia — Tickets: $40 each
• Saturday, November 19 at N.C. State — Tickets: $60 each

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Bill Plan Code:  A (Away Game Ticket Request)

Priority deadline for all away games (EXCEPT Notre Dame):

Wednesday, June 15 at 11:59 p.m.

Priority deadline for Green Level and above for Notre Dame:

Sunday, May 15 at 11:59 p.m.

Priority deadline for Orange Plus and below for Notre Dame (IF AVAILABLE):

Wednesday, June 15 at 11:59 p.m.

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Key Points to know

1. Ticket allocation is based on availability and will be assigned by priority rank within their giving level.
2. Anticipate Notre Dame Tickets selling out. 
3. Notre Dame will be the only game with request limits
4. The location, price and quantity of tickets that UM receives for each away game is determined by the host institution and varies with each away game.
5. Tickets will be mailed no later than 10 days before the game.
6. Your credit card will not be charged unless your ticket request is fulfilled. We cannot guarantee all requests will be fulfilled.  You will be contacted via email later in the summer if your away game request is fulfilled. 

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Deadline to REQUEST tickets for NOTRE DAME: May 15

GIVING LEVEL                                    TICKET REQUEST LIMIT-NOTRE DAME

Champions ($55,000)                               Up to 10

Platinum/Life ($30,000)                           Up to 10

Golden Cane Plus ($25,000)                    Up to 8

Golden Cane ($17,500)                            Up to 8

Silver Cane ($5,500)                                Up to 6

Green Plus ($3,000)                                 Up to 4

Green ($1,500)                                         Up to 2

Deadline to REQUEST tickets for NOTRE DAME IF AVAILABLE: June 15

GIVING LEVEL                                    TICKET REQUEST LIMIT-NOTRE DAME

Orange Plus ($750)                                 Up to 2

Orange ($250)                                         Up to 2

Sebastian Plus ($150)                             Up to 2

Sebastian ($50)                                       Up to 2

Football Seat Changes

All of the changes from the relocation period should be updated and correct in everyone's account now. All the open seats in the seat map are fair game to use for new sales or any other customer's who call in asking to change their seats. Please let a manager know when you relocate a customer so we can turn their old seats on for sale.

Spring Game Tailgate

The season ticket holder tailgate for the spring game is officially sold out!

Relocations

The upgrade website is:

https://hurricanesportal.io-media.com

Remember that people’s login information is their account number and their pin (even if they are already linked). Pin number can also be found in the Edit Patron screen in Pac7 and scrolling down to the E-Venue box. In the back office if you right click on your screen and then type in pd.ev.patron.i it will bring up a screen that will show you what customer’s pin number is. 

Every customer must do this online! The only way we can help them is by logging into the upgrade site as them and doing the same process that they would.We can help walk them through the process but we are not going to actually be doing the it for them (there will be certain exceptions - ask a manager). 

Steps:

1. Sign In
2. Select the seats that you want to switch or relocate and press continue
3. Find and click the new seats that they want to move to
4. Add to Cart
5. Checkout
6. Site will redirect to Hurricane Sports to confirm the change and set up payment/set up payment plan.

Once they finish the process, all changes are FINAL! As soon as they confirm through site, they can not go back into the site and try to relocate again. 

The only way they can add seats is if they are changing seats. Unfortunately, the system isn't allowing people to straight add seats.  This process is specifically for upgrading and relocating.

Football Non-Renewals trying to Purchase

When selling in new season tickets but the customer has a “NR” (non-renewal) in their account, please make sure you are putting in the PT as R__.  These are counting as renewals. Remember, you can check their seat location from last year by going into the F15 season and looking at their seatblocks.

Green Parking - Now Available

If anyone calls asking for green parking, it is now available!

Thanks!

Football Relocations

The relocation period for season ticket holders will begin Monday (4/4) next week! All season ticket holders are receiving an e-mail this morning with their upgrade date and time where they can login to our interactive online seat map.

Their times will not be changed! All times were slotted based off their giving level and their priority points within that giving level. If they want to move seats with friends or family, they have to wait until the person with the last time can access the site before they can all move together.

HOW TO FIND THEIR TIMESLOT ON PAC7:

• Click on the Patron tab at the very top of Pac7 (near Order Management & Item Sales)
• Get their account number
• Click the "User Defined" tab at the top
• You can see their Account Sales Rep and their Upgrade Timeslot

NCAA Regionals

Tickets are going to be $300 each and they will receive tickets to the Sweet 16 and the Elite 8 (regardless of whether Miami advances or not). We are taking requests from Hurricane Club members only until 5pm today. If we still have inventory remaining, we will put tickets on sale to Alumni.

Our lower level allotment is sections 107 and 108. Will call information will be sent out once determined. Please do not guarantee seating locations.

Only the customer of record may pick up his/her own tickets.

Spring Game

Football Spring Game will be on April 16th at 2pm. It's going to be held at Lockhart Stadium in Fort Lauderdale again. This is due to the renovations of Sun Life Stadium. As a result, there will not be a select-a-seat event in case people ask.

Event Schedule:

11am Voucher Distribution & Gates Open

12-1pm Autograph Session

2pm Kickoff

NCAA 1st Round Update

We have fulfilled all requests for the 1^st Round. All customers received seats in the lower level at $100 per ticket.  We will be charging credit cards this morning, and sending the confirmation email to notify customers that cards are being charged and that tickets will be available at will call at the box office on Thursday beginning at 4:30 p.m.

We will be sending an email to all alumni allowing them to purchase up to 2 tickets each in the upper level, which is our only remaining allotment.  Tickets are $76 per ticket and are located in Section 229, which are right above our lower level allotment behind our bench.

You will allocate actual seats when selling, so please be sure to assign the seats upon selling.

Item: R1

PL: 2

PT: A

All tickets will be will call, so please do not put any other disposition.  Customers of record must be the ones who pick up the tickets, NO EXCEPTIONS.  

NCAA 1st/2nd Round Ticket Information

Miami will be playing in Providence, RI on Thursday, March 17 against the University of Buffalo. Game time is scheduled to tip-off at 6:50pm E.T.

The 1st round ticket includes admission to both our game and then the Arizona vs Vanderbilt/Wichita State game that begins immediately after.

All tickets can only be picked up at Will Call. Only the customer of record may pick up his/her own tickets, NO EXCEPTIONS!

We will continue to take ticket requests from Hurricane Club members through end of the day, Monday, March 14 at 5 p.m. At 5 p.m. we will begin to work on the request fulfillment by donor level and points within the donor level. This is based on their 2015-16 Donor Level.  

An e-mail will be sent to all customers notifying them of request fulfillments

Football Seat Drops

Football seats have officially been dropped in all season ticket accounts who have not paid anything towards their tickets or donation! 

These seats are currently in a "u" hold for that specific customer to call in and still renew their tickets. DO NOT sell "u" holds seats to anyone except the season ticket holder who sat in those seats last year!! You can verify their location by going into the F15 season and looking at which seats they had. 

If that particular customer calls in to see if their seats are still available, please sell in as a “R” (renewal) price type. These seats will become available and open for anyone to select once the relocation period begins.

2016 NCAA Men's Basketball Tournament Information

We will be using the deferred billing plan item of “NCAA” in the Billing Plan column.  We will not charge the customer anything until we know we can get them tickets, and once we know we are playing in that round.

We will update the application after Selection Sunday to the true sites in Miami’s bracket once it is announced, and update the applications after each deadline.  The deadline for each round is Monday prior to each round at 5 p.m.  We will charge cards each Monday night, once it is determined that we can fulfill the customer’s request.

To view sample applications, you may login to this account:  http://ev11.evenue.net/cgi-bin/ncommerce3/GetApps?linkID=miami&RSRC=&RDAT=&linkSource=SR&caller=appList

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Requests will be fulfilled and allocated based on Hurricane Club Donor Level and priority points within the donor level.  We will not know our sections/locations until we receive our tickets, but in the NCAA we generally receive tickets on side court in one of the four quadrants.  If a customer has specific seating requests like aisle seat, ADA seating, group with another customer, etc., please put that in Special Handling next to each item requested.

Pricing is denoted under each option as well, as to what the ticket price may be.

Important notes:

• Customers must request Round 1 and Round 2 separately, even though they are in the same location.  We will have to do will call before each of those rounds.
• The Sweet 16/Elite 8 tickets as well as the Final Four tickets are for the entire weekend.  Even if Miami does not advance after one of those rounds, the customer will be provided tickets to both rounds.  Tickets for both sessions will be provided at their first will call pick up, they will not need to come back to pick up the next round if Miami advances.
• We will send out email notification on Tuesday of each week to notify of credit cards being charged, as well as Will Call locations/times for each round.