F17 Away Game Information

Monday (4/24) we will be sending an email to all active Hurricane Club members (Those who have made a donation payment as of today) to communicate all 2017 Football Away Game Ticket Information.  Attached is the email that will be sent to all members.  Also attached is an information guide to reference through all questions. Deadline: June 1st.

As a constant reminder, specifically for Florida State, these are REQUESTS, which are not a guaranteed order, which is why are not taking any payment up front.  DO NOT TAKE ANY PAYMENT UP FRONT.  Applications will be posted later this afternoon so that they can be viewed in Pac7. 

Due to high demand for the FSU game, limits for ticket requests have been set based on donor levels. There is no limit on the number of tickets that you can request for any of the other games.

GIVING LEVEL	TICKET REQUEST LIMIT FOR FSU
Champions ($55,000)	Up to 12
Platinum/Life ($30,000)	Up to 10
Golden Cane Plus ($25,000)	Up to 8
Golden Cane ($17,500)	Up to 8
Silver Cane ($5,500)	Up to 6
Green Plus ($3,000)	Up to 4
Green ($1,500)	Up to 4
Orange Plus ($750)	Up to 4
Orange ($250)	Up to 2
Sebastian Plus ($150)	Up to 2
Sebastian ($50)	Up to 2

AWAY GAME SCHEDULE

• Saturday, September 9 at Arkansas State – Tickets: $30 each
• Saturday, September 16 at Florida State — Tickets: $100 each
• Friday, September 29 at Duke — Tickets: $62 each
• Saturday, October 28 at North Carolina — Tickets: $60 each
• Friday, November 24 at Pittsburgh — Tickets: $40 each 

New MBB Payment Plans

From now until the end of the month, we will now only be offering TWO-month payment plans for Men’s Basketball renewals.  The first payment will be today through April 30, and the last payment will be on May 31.  This is for tickets and donations.

Please be sure that this is the only payment plan you’re offering.

New Sales - Season Ticket Payment Plan Update

We have now moved to a 4-month payment plan for all new football season ticket sales. This payment plan will end on July 31^st. Going forward, there will no longer be any 5 or 6 month payment plans. Please remember the first month's payment is due at the time of purchase.

Men’s Basketball renewals will be using a 3 month payment plan with payment dates on 4/15, 4/28, 5/31. We will then be moving to a 2 month payment plan for MBB renewals beginning April 16^th.                    

Men's NCAA Ticket Information

Each work station should have a guide for ticket information and how to input it into Pac7 when taking requests from Hurricane Club members. We are only taking requests from Hurricane Club members for NCAA Tickets.  The deadline for the First/Second rounds if Tuesday, March 14 at 5pm.  They are being sent an email tonight with information to login and submit requests online.  We will be taking ticket requests for future rounds as well.

The biggest thing to note is the first and second rounds are charged on a round-by-round basis, therefore if we do not advance to the second round, we will not have tickets for any customers.  If we do advance, we will charge customers who requested second round tickets immediately after our first round game.

We will be sitting in Section 120 for the First Round on Friday. Please do not guarantee a customer any specific row or seating in this section.

For the Regional and Final Four, tickets are sold in all-session booklets, and customers are required to purchase in this manner, as we will not be selling via individual sessions.

Football Sales/Relocations

Inventory in PAC has been updated since the end of the renewal process.  You will notice in some of the higher demand areas that there are “u” holds remaining that you are able to see.  These are available for you to sell over the phone, but are not visible online.  You may sell “u” holds as season tickets, and also continue to use the “F” holds for season sales.  Only the “F” holds are visible online, but all are available to sell for season ticket inventory.

Below are the new protocols in place regarding new football sales:

1. The maximum number of seats a new account can be sold is eight (8).
2. The maximum number of seats a new account outside the state of Florida can be sold is four (4).
3. The maximum number of seats a current STH can add is eight (8).
4. Any account requesting more will need to be approved by Mackie.  I will need specific details on this request for it to be considered.

Customer Relocation Data

The customer relocation data spreadsheet is saved to the desktop to each of your computers. The report shows who is involved in the relocation process, and their date and time of selection.  It also shows their PIN which will act as their password for the initial login, but then will only matter if they have not linked their online account yet. These times will also be uploaded to view in the User Defined field of Pac7 or back office.

Relocation Test Site

Here is the link:  https://hurricanesportal.io-media.com/

Here is a test account to use:

Customer: 2516907

PIN/Password: 5344

Please DO NOT go all the way through the process or else the test account becomes closed and no one else can use it!

ACC Tournament - Sold Out

We have sold out of our allotment for ACC Tournament booklets.  We do not have any lower or upper level booklets available for any Hurricane Club members or the public remaining. Everyone who placed a pre-order for tickets prior to the deadline on February 6th, received tickets.

Season Ticket Renewal Changes

Please make sure that you are also updating the donation (and the donation payment plan if necessary) if a customer calls in to upgrade or drop season tickets. There have been too many cases of people only updating the ticket side and forgetting about the donation. This can cause the customer to be overcharged or even undercharged which will make for an uncomfortable phone call when we reach out to them to collect additional money in May. So please make sure you are doing it correctly!

February Payment Plans

Now that we are in the month of February, we will be using different payment plans for all Football renewals and new sales.  

All renewals must be placed on a 4 installment payment plan. This means that anyone who renews their tickets in the next 2 weeks (prior to the seats being dropped) will need to be placed on a 4 Installment Payment Plan. This will charge them today, and then their second charge will not occur until March 31st.

Any new sales can be placed on a 5 or 6 month payment plan. This means they will be charged today, their second charge will not occur until March 31st, and their final payment will be in June (5-month PP) or July (6-month PP).

2017 Football Schedule

Today, the ACC released the football schedule for the 2017 season.

5 Month Payment Plan

For the remaining two weeks of our renewal period, since we have passed January 15^th, we are now offering a 5 installment payment plan.  This means that anyone who renews/purchases new season tickets between now and January 31, will need to be placed on a 5 Installment Payment Plan. This will be charge them today, and then their second charge will not occur until February 28. 

2017 MBB ACC Tournament Ticket Information

Request applications for the 2017 ACC Men’s Basketball Tournament are now live for all Hurricane Club members. Please see below for important information regarding the tournament.

The ACC Tournament is being held at the Barclays Center from March 7^th-11^th. The request deadline for all Hurricane Club members is Monday, February 6^th at 5 P.M. 

Requests will be fulfilled and allocated by Hurricane Club giving level. All members will be limited to requesting a maximum of 8 booklets.

Due to limited inventory, we are only offering lower level booklets to Silver Cane and above. 

Green Plus and below will be offered the ability to request upper level booklets. 

Payment Method for Requests

We will NOT be charging credit cards until we can determine we are able to fulfill the customer’s request. Customers will be notified on Wednesday, February 8^th if their request was fulfilled. Like last year, we will be taking the credit card information, and then charging cards after the deadline. We CANNOT guarantee any requests until after the deadline. This means that even though someone may request lower level, we may have to allot and allocate their seats in the upper based on demand and requests.  At the point if we run out of lower level seating, we will then only allow customers to request upper level booklets and not even put the lower level as an option on their application.

Our sections for the tournament are 25, 26, 28, 125, 126, 226, 227, and 228. (See Attached Map)

Pricing:

Lower Level Booklets: $598 per booklet

Upper Level Booklets: $398 per booklet

·         Do NOT charge anything at the time of putting their request into the system. They will be charged automatically on February 8^th if their order is fulfilled.

Season Ticket Handling Charge

Please make sure you are charging the $20 handling charge on the first payment of all renewals and new season ticket sales. There have been multiple cases where these have not been put in the account or simply not included in the first payment of the payment plans. The first payment of a payment plan should always include the amount for the first month plus an extra $20 for the handling fee.

2017 Young Alumni

Year 1: December 2016 or May 2017
Year 2: December 2015 or May 2016
Year 3: December 2014 or May 2015
Year 4: December 2013 or May 2014
Year 5: December 2012 or May 2013

People who graduated in May 2012 and beyond do not qualify.