Football Season Printing

You will begin to notice today (6/30/17) that tickets will now show up as being printed.  This means you can no longer just change a customer’s seats or order, as it will not allow you to void the seats.  To void an order, you will need to have a Ticket Operations staff member do that for you. The Client Experience team will be overseeing this, so any seat changes need to be communicated to a Ticket Ops/Client Experience staff member so that they can make sure we correct the order.

For additions (new orders), do not worry about putting those on the google doc.  Anything that is just added new will get printed on its own, whether you choose to do Print@Home, or they want to choose mail.  They will not receive the nice stock if they place an order after July 6.  All tickets/parking after this date will be sent via Print@Home or Boca stock.  Please be sure to notify the customer of this.  We will offer mail (USPS Priority Mail) as an option until the large shipment of tickets goes out.  After this date, we will move to Print@Home or Will Call as the options.

We will be sending the print@home customers their tickets next week.  Once we send the run of print@home tickets, we will let you know so you can begin offering immediate print@home as an option to customers.

With the printing of tickets beginning, customers will be able next to start to utilize Ticket Transfer and Stubhub, so please be prepared for that.  We will be sending out communication to customers in July on how they can utilize those.

Tickets will be mailed from Arkansas directly in early August, and a date will be provided once finalized.  All packages go by USPS Priority Mail so we will provide tracking information.  Address changes can be made till the end of July, but they must be submitted in writing and provided to an Ops or Client Service staff member to add to the Google Doc.  After this time, mail forwarding is the option to provide the customer.  Golden Canes and above, along with Suite ticket holders will be sent out directly from the Hurricane Club and the Premium Sales staff respectively.

Any orders between July 7 and early August who select mail will be mailed directly from the ticket office and will be sent via USPS Priority Mail, and we will have those tracking numbers along with the main list.

Lastly, customers who have balance dues/non-compliant plans that were not approved to be printed, will remain unprinted until paid off.  

Arkansas State Ticket Allotment

We are sold out of our Arkansas State ticket allotment. We no longer have any inventory for this game.  Only Duke, UNC, and Pitt have tickets still available for HC members only.

FSU Ticket Allotment

We are sold out of our FSU ticket allotment. We no longer have any inventory for this game.  All other games are still available.

Premium Seating Website

http://hurricanesports.com/fls/28700/suites/index.html

FB Game Times Announced

Week One

•  Bethune-Cookman at Miami, 12:30pm, RSN

Week Two

• Miami at Arkansas State, 3:30pm, ESPNU

Week Three

• Miami at Florida State, 8pm, ABC as previously announced

Other Games

• Miami at Duke, 7pm, ESPN (Friday, Sept. 29)
• Georgia Tech at Miami, 8pm, ESPN (Thursday, Oct. 12)

MBB Relocation Process

MBB Relocations will be taking place this week. Everyone who requested to be relocated or expressed interest in upgrading or changing seats will be contacted in the order of their Hurricane Club giving level and points within each giving level.

The relocation process begins today, May 21 @ 9:00am and concludes Thursday, May 25^th @ 5:30pm. We will use Friday, May 26^th to go through all the upgraded accounts to verify both the PAC7/T-Fund sides are accurate.

F17 Away Game Information

Monday (4/24) we will be sending an email to all active Hurricane Club members (Those who have made a donation payment as of today) to communicate all 2017 Football Away Game Ticket Information.  Attached is the email that will be sent to all members.  Also attached is an information guide to reference through all questions. Deadline: June 1st.

As a constant reminder, specifically for Florida State, these are REQUESTS, which are not a guaranteed order, which is why are not taking any payment up front.  DO NOT TAKE ANY PAYMENT UP FRONT.  Applications will be posted later this afternoon so that they can be viewed in Pac7. 

Due to high demand for the FSU game, limits for ticket requests have been set based on donor levels. There is no limit on the number of tickets that you can request for any of the other games.

GIVING LEVEL	TICKET REQUEST LIMIT FOR FSU
Champions ($55,000)	Up to 12
Platinum/Life ($30,000)	Up to 10
Golden Cane Plus ($25,000)	Up to 8
Golden Cane ($17,500)	Up to 8
Silver Cane ($5,500)	Up to 6
Green Plus ($3,000)	Up to 4
Green ($1,500)	Up to 4
Orange Plus ($750)	Up to 4
Orange ($250)	Up to 2
Sebastian Plus ($150)	Up to 2
Sebastian ($50)	Up to 2

AWAY GAME SCHEDULE

• Saturday, September 9 at Arkansas State – Tickets: $30 each
• Saturday, September 16 at Florida State — Tickets: $100 each
• Friday, September 29 at Duke — Tickets: $62 each
• Saturday, October 28 at North Carolina — Tickets: $60 each
• Friday, November 24 at Pittsburgh — Tickets: $40 each 

New MBB Payment Plans

From now until the end of the month, we will now only be offering TWO-month payment plans for Men’s Basketball renewals.  The first payment will be today through April 30, and the last payment will be on May 31.  This is for tickets and donations.

Please be sure that this is the only payment plan you’re offering.

New Sales - Season Ticket Payment Plan Update

We have now moved to a 4-month payment plan for all new football season ticket sales. This payment plan will end on July 31^st. Going forward, there will no longer be any 5 or 6 month payment plans. Please remember the first month's payment is due at the time of purchase.

Men’s Basketball renewals will be using a 3 month payment plan with payment dates on 4/15, 4/28, 5/31. We will then be moving to a 2 month payment plan for MBB renewals beginning April 16^th.                    

Men's NCAA Ticket Information

Each work station should have a guide for ticket information and how to input it into Pac7 when taking requests from Hurricane Club members. We are only taking requests from Hurricane Club members for NCAA Tickets.  The deadline for the First/Second rounds if Tuesday, March 14 at 5pm.  They are being sent an email tonight with information to login and submit requests online.  We will be taking ticket requests for future rounds as well.

The biggest thing to note is the first and second rounds are charged on a round-by-round basis, therefore if we do not advance to the second round, we will not have tickets for any customers.  If we do advance, we will charge customers who requested second round tickets immediately after our first round game.

We will be sitting in Section 120 for the First Round on Friday. Please do not guarantee a customer any specific row or seating in this section.

For the Regional and Final Four, tickets are sold in all-session booklets, and customers are required to purchase in this manner, as we will not be selling via individual sessions.

Football Sales/Relocations

Inventory in PAC has been updated since the end of the renewal process.  You will notice in some of the higher demand areas that there are “u” holds remaining that you are able to see.  These are available for you to sell over the phone, but are not visible online.  You may sell “u” holds as season tickets, and also continue to use the “F” holds for season sales.  Only the “F” holds are visible online, but all are available to sell for season ticket inventory.

Below are the new protocols in place regarding new football sales:

1. The maximum number of seats a new account can be sold is eight (8).
2. The maximum number of seats a new account outside the state of Florida can be sold is four (4).
3. The maximum number of seats a current STH can add is eight (8).
4. Any account requesting more will need to be approved by Mackie.  I will need specific details on this request for it to be considered.

Customer Relocation Data

The customer relocation data spreadsheet is saved to the desktop to each of your computers. The report shows who is involved in the relocation process, and their date and time of selection.  It also shows their PIN which will act as their password for the initial login, but then will only matter if they have not linked their online account yet. These times will also be uploaded to view in the User Defined field of Pac7 or back office.

Relocation Test Site

Here is the link:  https://hurricanesportal.io-media.com/

Here is a test account to use:

Customer: 2516907

PIN/Password: 5344

Please DO NOT go all the way through the process or else the test account becomes closed and no one else can use it!

ACC Tournament - Sold Out

We have sold out of our allotment for ACC Tournament booklets.  We do not have any lower or upper level booklets available for any Hurricane Club members or the public remaining. Everyone who placed a pre-order for tickets prior to the deadline on February 6th, received tickets.

Season Ticket Renewal Changes

Please make sure that you are also updating the donation (and the donation payment plan if necessary) if a customer calls in to upgrade or drop season tickets. There have been too many cases of people only updating the ticket side and forgetting about the donation. This can cause the customer to be overcharged or even undercharged which will make for an uncomfortable phone call when we reach out to them to collect additional money in May. So please make sure you are doing it correctly!