Wednesday, July 29, 2015

New Football Orders

Any new season ticket orders will be printed in-house and mailed in August. They will still receive physical tickets but it will be printed on our ticket stock from the office instead of tickets with a fancy design.

Any new parking orders will also be sent separately from their season tickets if it has already been marked as printed in Paciolan.

Let a manager know if you have any questions.

Tuesday, July 28, 2015

Address Changes/Pulls

All season tickets have officially been sent to the printing company to be printed and mailed out to the address on file. Therefore, we can no longer do any address changes or pulls for any season ticket holder. This includes changing their seats for any reason. No exceptions! If someone has an address change, you'll want to tell them to be sure to have a forwarding address set up with the postal service since we can't change where it is being sent to at this point.

We will confirm once the mail date is finalized of when everything will be officially shipped out. We will also be notifying season ticket holders via email when the tickets are going to be mailed.

Men's Basketball Renewal Deadline

The deadline for Men's Basketball season ticket holders to renew their previous seats again for the upcoming 2015-16 season is this Friday, July 31st at 5:00PM. After that, all tickets will be released from their accounts and can not be guaranteed to still be available if they call to renew or purchase their seats again in a few weeks from now. An e-mail was sent to all of those season ticket holders this afternoon.

Friday, July 17, 2015

Order Fees/Charges

All single game tickets either sold over the phone or online will automatically have a $1-$3 per ticket fee added to their order.  This is for any single game ticket, including mini plans.  Group tickets DO NOT have per ticket fees, however I have created a $10 group order charge that must be added to each group order, plus the delivery charge (if applicable).

If a customer chooses mail or will call, they must have a $5 delivery charge added to their order as well. Print at Home tickets do not have any delivery charges.

Please make sure we are applying all charges through our orders. Thanks.

Football Mini Plan

A price code of “M” has been created for each single game, for certain price levels to offer an opportunity of a mini plan type option.  This is for customers who don’t really want season tickets but would like to buy multiple games.

It offers them the group rate price for buying multiple games. It is available in price levels 6 (2nd blue in club) , 7 (3rd blue in club) , 9 (Light blue in club) and 12 (Yellow).

It will not be online initially until it is determined how it is received, but we will let you know if that occurs.

Let a manager know if you have any questions.

Tuesday, July 14, 2015

Single Game Sale

Single game Football tickets will go on sale to the public on Thursday morning at 8:30am. Single game parking is currently on-sale and available to the public.

An e-mail will go out tomorrow announcing it and another e-mail will be sent Thursday morning to say it's live and available for purchase.

Wednesday, July 1, 2015

Single Game Price Map


Single Game Pre-Sale

Below is the on-sale schedule and emails to go out regarding the football individual game on-sale. 

Email and On Sale Schedule:
7/2: Email and On Sale to Golden Canes
7/2: Email to all Hurricane Club members re: On Sale
7/6: Email and On Sale to Silver Canes
7/7: Email and On Sale to Green Plus (starting at 9am)
7/7: Email and On Sale to Green (starting at 2pm)
7/8: Email and On Sale to Orange Plus (starting at 9am)
7/8: Email and On Sale to Orange (starting at 2pm)
7/9: Email and On Sale to Sebastian Plus (starting at 9am)
7/9: Email and On Sale to Sebastian (starting at 2pm)

--------------------------------------------------------------------------------------------------------------------------
Email to all Hurricane Club members (minus Golden Canes)-send 7/2

Dear <salutation>,

As a Hurricane Club member, you are eligible to buy individual game tickets before they go on sale to the general public. Tickets will be available based upon Hurricane Club priority and available inventory. Please see the dates below.

Pre-Sale Dates—Mark Your Calendars!
Thursday, July 2: Tickets available to Champion, Platinum, Golden Cane Plus and Golden Canes
Monday, July 6: Tickets available to Silver Canes
Tuesday, July 7 at 9am: Tickets available to Green Plus members
Tuesday, July 7 at 2pm: Tickets available to Green members
Wednesday, July 8 at 9am: Tickets available to Orange Plus members
Wednesday, July 8 at 2pm: Tickets available to Orange members
Thursday, July 9 at 9am: Tickets available to Sebastian Plus members
Thursday, July 9 at 2pm: Tickets available to Sebastian members

Your current giving level: <insert giving level>

On your scheduled day you can purchase tickets online by clicking here, or by calling the Hurricane Athletic Ticket office at 305-284-2263. You will also receive a reminder email the day of your pre-sale with a link to purchase.

Thank you for your support, and for #BuildingChampions at the U!

--------------------------------------------------------------------------------------------------------------------------
Email to Giving Level (segmented)-send day/time of on sale

Dear __________,

Hurricane Club members receive priority in purchasing individual game tickets for football, based upon priority and availability. As a member of the Silver Cane giving level, you are eligible to purchase tickets TODAY.

Click here to purchase tickets or call the Hurricane Ticket Office at 305-284-2263.


Thank you for your Hurricane Club membership, and we look forward to seeing you at Sun Life Stadium this fall!