Customer Relocation Data

The customer relocation data spreadsheet is saved to the desktop to each of your computers. The report shows who is involved in the relocation process, and their date and time of selection.  It also shows their PIN which will act as their password for the initial login, but then will only matter if they have not linked their online account yet. These times will also be uploaded to view in the User Defined field of Pac7 or back office.

Relocation Test Site

Here is the link:  https://hurricanesportal.io-media.com/

Here is a test account to use:

Customer: 2516907

PIN/Password: 5344

Please DO NOT go all the way through the process or else the test account becomes closed and no one else can use it!

ACC Tournament - Sold Out

We have sold out of our allotment for ACC Tournament booklets.  We do not have any lower or upper level booklets available for any Hurricane Club members or the public remaining. Everyone who placed a pre-order for tickets prior to the deadline on February 6th, received tickets.

Season Ticket Renewal Changes

Please make sure that you are also updating the donation (and the donation payment plan if necessary) if a customer calls in to upgrade or drop season tickets. There have been too many cases of people only updating the ticket side and forgetting about the donation. This can cause the customer to be overcharged or even undercharged which will make for an uncomfortable phone call when we reach out to them to collect additional money in May. So please make sure you are doing it correctly!

February Payment Plans

Now that we are in the month of February, we will be using different payment plans for all Football renewals and new sales.  

All renewals must be placed on a 4 installment payment plan. This means that anyone who renews their tickets in the next 2 weeks (prior to the seats being dropped) will need to be placed on a 4 Installment Payment Plan. This will charge them today, and then their second charge will not occur until March 31st.

Any new sales can be placed on a 5 or 6 month payment plan. This means they will be charged today, their second charge will not occur until March 31st, and their final payment will be in June (5-month PP) or July (6-month PP).