Mailing Tickets

Just a reminder that our ticket policy states that we do not mail physical tickets 10 days prior to a game. If they insist on having the tickets sent to them, we can UPS the tickets however that would cost $15 for shipping. Otherwise encourage them that they can receive the tickets via print at home or left in will call to be picked up.

Checks

DO NOT PROCESS THEM! Give them to a manager.

Football Spring Game

Football Spring Game will be on April 16th. It's going to be held at Lockhart Stadium in Fort Lauderdale again. This is due to the renovations of Sun Life Stadium. As a result, there will not be a select-a-seat event in case people ask.

Dropping FB/MBB Seats

If you are dropping seats out of a donor’s account, please be sure to also zero out their seat donation in t.fund. Additionally, if someone is dropping (non-renewing) seats, please ask them to maintain a $50 membership to stay active and engaged with the Hurricane Club. This way, they can maintain their benefits and have priority to buy single game tickets, away game tickets, or post season tickets.

Single Game Tickets Available - Virginia Tech

We now have single game tickets available for the game against Virginia Tech. The tickets are mainly in section 110.

We also have the single game suite tickets. The price is $75 per ticket.

ACC MBB Tournament

We have completed allocations and fulfillment of requests for the ACC Men’s Basketball Tournament.  All parties received what they requested.  We are now sold out of lower level booklets due to requests.

We are going to be putting upper level booklets on sale shortly, and promoting it to Hurricane Club members.  When you sell the booklets in, please allocate the actual seats, and then add a $20 order charge.  We will be shipping booklets beginning early next week via UPS from our office.

If you have any questions, please let me know.

Ticket and Donation Renewal Reminder

Everyone MUST remember to renew the donation portion of the tickets prior to renewing the tickets. Tickets cannot be placed on a payment plan without having the donation paid in full or set up on a payment plan as well.

Again, your job is not done when you pay off the tickets or set the tickets up on a payment plan. You must check and make sure the required donation has been paid or set up properly as well!

4 Month Payment Plan

Make sure you are ONLY charging the first month and NOT the ENTIRE balance due. Everyone needs to make sure they're doing this correctly. Customer's bank accounts are being overdrafted as a result. These mistakes are not acceptable!

Now that we are past the 1/31 deadline, any new season ticket sales or anyone trying to renew will need to be placed on a 4 month payment plan. Please remember that the first payment of their payment plan will be charged at the time of purchase. 

Also, donation component of football and men’s basketball season tickets needs to have their first month's date changed to the day of purchase, and then the last business day of March, April and May.

• Example: Purchasing season tickets on February 2.
• Payment plan donation dates should be Feb 2, March 31, April 30, May 31.
• Payment plan ticket dates should be Feb 29, March 31, April 30, May 31.

Baseball Single Games

Baseball single game general admission tickets will be going on sale today Monday, February 1st. Reserved tickets will go on sale at a later date closer to the season.

MBB - ACC Tournament Booklets

All,

The ACC Tournament is being held at the Verizon Center in Washington D.C. from March 8-12.  The all-session booklets DO NOT contain tickets for the opening day games on Tuesday, March 8, those can be purchased through Ticketmaster.com, as there is a link on their application.

Here is the schedule of offerings to donor levels:

• Today through Friday, January 29 at 5 p.m. – Champions, Platinum, LIFE, Golden Cane Plus, Golden Canes, and Silver Canes
• Monday, February 1 through Wednesday, February 3 at 5 p.m– Green Plus and Green (If Available)
• Thursday, February 4 through Friday, February 5 at 5 p.m– Orange Plus and Orange (If Available)
• Monday, February 8 through Tuesday, February 9 at 5 p.m– Sebastian Plus and Sebastian (If Available)
• Wednesday, February 10 through Friday, February 12 at 5 p.m– Re-Offer to all HC members who did not order during their period. (If Available)

 Booklet Request Limits:

Champions/Platinum/LIFE – Limit of 12 tickets

Golden Cane Plus/Golden Canes – Limit of 10

Silver Canes – Limit of 8

Green Plus – Limit of 6

Green/Orange Plus – Limit of 4

Orange/Sebastian Plus/Sebastian – Limit of 2

Pricing:

Lower Level Booklets - $447 per booklet

Upper Level Booklets - $347 per booklet

We will NOT be charging credit cards until we can determine we are able to fulfill the customer’s request.  You will need to place all ACC booklet orders on the ACC bill plan. We will be taking the credit card information, and then charging cards after each deadline.  We CANNOT guarantee any request fulfillment during conversations due to unknown amount of requests until after deadline.  This means that even though someone may request lower level, we may have to allot and allocate their seats in the upper based on demand and requests.  

For those who ask, our sections for the tournament are 115, a small part of 116, and then 422 and 423. Seating will be determined after the deadline.

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Instructions of how to place the order:

1. Order Management, choose MB15 as your season 
2. Add the item ACC to the order line
3. Price Level 1 is Lower Level, Price Level 2 is Upper Level
4. The price type to use is AAS (All-Session)
5. Please add the billing plan “ACC” and then enter in necessary credit card information
6. Once it is determined that we are able to fulfill their request the ticket office will add a $20 charge before charging cards to cover UPS fee.

If customers want to sit together, they will be seated upon their lowest priority.

Booklets will be shipped the week of February 15-19 via UPS from the ticket office. 

Notre Dame MBB Suites

We are offering suite tickets to the general public for the Notre Dame Men's Basketball game for $50. An e-mail is going out with this offer to purchase online. There is no minimum number of tickets required to purchase, however this is limited availability at this time. I would urge any customers who call in to purchase online if possible, otherwise you can transfer the call to Ben Creed.

Football Relocation Period

The relocation process for Football season ticket holders will begin in Mid-March. It will be a similar process to how everyone chose their seats last year. Everything will be online and they will go in order of their Hurricane Club giving level and priority points. Season ticket holders will each have a time slot of when they may begin to enter the site to potentially relocate seats.

Obviously, customers aren't required to move seats. This is just an opportunity for all season tickets to upgrade seats or select new ones if they weren't satisfied with their seating location last season.

Baseball Renewal Deadline

The deadline to renew baseball season tickets is this Friday, January 15th.

Talking points:

• We are ranked #4 in the preseason poll. 
• Those who renew by the deadline will receive a game-worn jersey baseball card and be entered into a drawing to win a Coach Jim Morris game-worn jersey from the 2015 College World Series.
• Home opponents include: #1 Florida, #2 Louisville, #9 Virginia

Ticket/Donation E-mail Update

All,

The Hurricane Club is sending out an e-mail today to everyone who has a football donation and ticket balance due. Below is a friendly reminder about the ticket and donation renewal process. Please make sure we're following the steps below.

• They will first renew any balance due for FB, MBB and SAEF and can then renew any tickets for FB and MBB.
• Payment plans are not available online for donations in Pac.
• Currently, we are offering a 5 month payment plan. The first charge is today, then the last business day of Feb, March, April and May.
• Please be sure to renew each drive in t.fund (FB, MBB and SAEF), as the total of those 3 dictates the donor’s total giving and determines their giving level. Though we are pushing FB, we need each drive renewed, as this helps our department in meeting our $10.2M scholarship goal by 5/31.
• Each drive will have its own payment plan. IE, if someone has FB, MBB and SAEF renewals, then each one will need to be placed on a payment plan.
• Please be sure to follow the steps in the payment plan process (attached).

Please ask a manager if you have any questions.

tFund Payment Plans

All,

Please remember to check the “Schedule for Automatic Payment” box when you are setting up Payment Plans in t.fund. This ensures that the payment plan is run at the end of each month.