Print at Home Parking

We are now going to be offering print@home parking.  This way we do not have to cut off parking sales a week prior to each game.  Also, we can continue selling season and single game parking up until Friday at 5 p.m. prior to each game.  We must cut-off parking at 5 p.m. so we can send the barcodes to the software so that it is uploaded.  Customers will then have their passes scanned upon arrival.  Paper passes that we have already distributed will be stubbed.

Moving forward, we will only be offering Print@Home as the delivery method for online sales so that customers receive tickets and parking under all the same delivery method.

Also, this will be how we will assist in re-issuing parking if someone did not receive their mailed pass (from already mailed season and single game passes) in the mail, similar to how we offer print@home tickets as a way of replacement.

Therefore, moving into this week and the week of each home game, please make sure you are using the delivery method Print@Home (P).

Ticket Mailing Update

Due to the proximity to our first game, we will no longer be mailing out any season tickets and parking. Any new season ticket orders will have to either select will call or print at home. For season parking, customer will have to pick their pass up at the BUC.

If the customer insists on having their tickets mailed, we can ship the tickets via UPS to them but there would be an additional $20 shipping and handling fee.

FAU

The FAU football game is officially sold out!

All FAU tickets were mailed this morning (Tues, 8/25) If a customer still has a balance on that line item, those tickets are in our office. 

Basketball Parking

An e-mail is being sent to all men's basketball season ticket holders who have renewed their seats for the year that also had parking last year.

This year parking is $140 per season pass and will be located in the same location(s) they had last year. (This does not include Golden Canes)

This will be done through an application online, or over the phone.  The items are already sold into the account and they have 2 weeks to reserve their pass(es).

After this deadline, we will offer parking to all HC members who do not have parking on a first-come, first-serve basis.

We will not be charging for single game parking at the Ponce Garage in case that question arises.

Parking will be mailed with season tickets in October.

Season Ticket Mailing Updates

All season tickets and parking that are marked as printed in Paciolan are being shipped from our printing company in Arkansas by the end of the week via USPS (regular mail). Those customers will also receive an e-mail notifying them that their tickets have been shipped.

Tickets will be mailed to the mailing address on file (they need to set up a forwarding address with the post office if they have any address changes at this point). If they ordered parking before Friday, July 17, it should be included in the season ticket package. Any parking ordered after this date, will be mailed directly from the Ticket Office within the next week or two via USPS First Class mail. 

We will contact the customer via phone and/or e-mail if their season tickets are returned to the Ticket Office for any reason (balance due, bad mailing address, etc).

Any one who selected Will Call for their season tickets, the tickets will be available for pick up beginning Friday, August 14th. 

Single game tickets and parking will be mailed within the next 2 weeks.

Student Pac7 Controls

When using Pac7, there are 2 new controls to choose from instead of the main Student control. The main control you will now be working out of is phone. If someone comes up to the window to order tickets, please make sure you are switching to the window control.

New Football Orders

Any new season ticket orders will be printed in-house and mailed in August. They will still receive physical tickets but it will be printed on our ticket stock from the office instead of tickets with a fancy design.

Any new parking orders will also be sent separately from their season tickets if it has already been marked as printed in Paciolan.

Let a manager know if you have any questions.

Address Changes/Pulls

All season tickets have officially been sent to the printing company to be printed and mailed out to the address on file. Therefore, we can no longer do any address changes or pulls for any season ticket holder. This includes changing their seats for any reason. No exceptions! If someone has an address change, you'll want to tell them to be sure to have a forwarding address set up with the postal service since we can't change where it is being sent to at this point.

We will confirm once the mail date is finalized of when everything will be officially shipped out. We will also be notifying season ticket holders via email when the tickets are going to be mailed.

Men's Basketball Renewal Deadline

The deadline for Men's Basketball season ticket holders to renew their previous seats again for the upcoming 2015-16 season is this Friday, July 31st at 5:00PM. After that, all tickets will be released from their accounts and can not be guaranteed to still be available if they call to renew or purchase their seats again in a few weeks from now. An e-mail was sent to all of those season ticket holders this afternoon.

Order Fees/Charges

All single game tickets either sold over the phone or online will automatically have a $1-$3 per ticket fee added to their order.  This is for any single game ticket, including mini plans.  Group tickets DO NOT have per ticket fees, however I have created a $10 group order charge that must be added to each group order, plus the delivery charge (if applicable).

If a customer chooses mail or will call, they must have a $5 delivery charge added to their order as well. Print at Home tickets do not have any delivery charges.

Please make sure we are applying all charges through our orders. Thanks.

Football Mini Plan

A price code of “M” has been created for each single game, for certain price levels to offer an opportunity of a mini plan type option.  This is for customers who don’t really want season tickets but would like to buy multiple games.

It offers them the group rate price for buying multiple games. It is available in price levels 6 (2^nd blue in club) , 7 (3^rd blue in club) , 9 (Light blue in club) and 12 (Yellow).

It will not be online initially until it is determined how it is received, but we will let you know if that occurs.

Let a manager know if you have any questions.

Single Game Sale

Single game Football tickets will go on sale to the public on Thursday morning at 8:30am. Single game parking is currently on-sale and available to the public.

An e-mail will go out tomorrow announcing it and another e-mail will be sent Thursday morning to say it's live and available for purchase.

Single Game Price Map

Single Game Pre-Sale

Below is the on-sale schedule and emails to go out regarding the football individual game on-sale. 

Email and On Sale Schedule:

7/2: Email and On Sale to Golden Canes

7/2: Email to all Hurricane Club members re: On Sale

7/6: Email and On Sale to Silver Canes

7/7: Email and On Sale to Green Plus (starting at 9am)

7/7: Email and On Sale to Green (starting at 2pm)

7/8: Email and On Sale to Orange Plus (starting at 9am)

7/8: Email and On Sale to Orange (starting at 2pm)

7/9: Email and On Sale to Sebastian Plus (starting at 9am)

7/9: Email and On Sale to Sebastian (starting at 2pm)

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Email to all Hurricane Club members (minus Golden Canes)-send 7/2

Dear <salutation>,

As a Hurricane Club member, you are eligible to buy individual game tickets before they go on sale to the general public. Tickets will be available based upon Hurricane Club priority and available inventory. Please see the dates below.

Pre-Sale Dates—Mark Your Calendars!

Thursday, July 2: Tickets available to Champion, Platinum, Golden Cane Plus and Golden Canes

Monday, July 6: Tickets available to Silver Canes

Tuesday, July 7 at 9am: Tickets available to Green Plus members

Tuesday, July 7 at 2pm: Tickets available to Green members

Wednesday, July 8 at 9am: Tickets available to Orange Plus members

Wednesday, July 8 at 2pm: Tickets available to Orange members

Thursday, July 9 at 9am: Tickets available to Sebastian Plus members

Thursday, July 9 at 2pm: Tickets available to Sebastian members

Your current giving level: <insert giving level>

On your scheduled day you can purchase tickets online by clicking here, or by calling the Hurricane Athletic Ticket office at 305-284-2263. You will also receive a reminder email the day of your pre-sale with a link to purchase.

Thank you for your support, and for #BuildingChampions at the U!

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Email to Giving Level (segmented)-send day/time of on sale

Dear __________,

Hurricane Club members receive priority in purchasing individual game tickets for football, based upon priority and availability. As a member of the Silver Cane giving level, you are eligible to purchase tickets TODAY.

Click here to purchase tickets or call the Hurricane Ticket Office at 305-284-2263.

Thank you for your Hurricane Club membership, and we look forward to seeing you at Sun Life Stadium this fall!

Half-Off Club Tickets

All –

We are making a change to the “half-off individual game club tickets” offer that we had in the past for club season ticket holders.

Club season ticket holders will still be able to purchase club level individual game tickets at half price.

This offer will only begin the week of each home game and is based on availability. The ½ priced tickets are not available prior to that. 

This offer is only valid to club season ticket holders.  Sections 228-236 are NOT club seats.

 

Individual game tickets in the golden cane area are not eligible for this discount. 

The ticket limit for this offer is equal to the number of season tickets you have.  For a club season ticket holder with 4 season tickets, they are eligible to purchase up to 4 half-priced individual game tickets in the club for every game if they want (based on availability), but they may not do so until the week of the game.