Football Season Printing

You will begin to notice today (6/30/17) that tickets will now show up as being printed.  This means you can no longer just change a customer’s seats or order, as it will not allow you to void the seats.  To void an order, you will need to have a Ticket Operations staff member do that for you. The Client Experience team will be overseeing this, so any seat changes need to be communicated to a Ticket Ops/Client Experience staff member so that they can make sure we correct the order.

For additions (new orders), do not worry about putting those on the google doc.  Anything that is just added new will get printed on its own, whether you choose to do Print@Home, or they want to choose mail.  They will not receive the nice stock if they place an order after July 6.  All tickets/parking after this date will be sent via Print@Home or Boca stock.  Please be sure to notify the customer of this.  We will offer mail (USPS Priority Mail) as an option until the large shipment of tickets goes out.  After this date, we will move to Print@Home or Will Call as the options.

We will be sending the print@home customers their tickets next week.  Once we send the run of print@home tickets, we will let you know so you can begin offering immediate print@home as an option to customers.

With the printing of tickets beginning, customers will be able next to start to utilize Ticket Transfer and Stubhub, so please be prepared for that.  We will be sending out communication to customers in July on how they can utilize those.

Tickets will be mailed from Arkansas directly in early August, and a date will be provided once finalized.  All packages go by USPS Priority Mail so we will provide tracking information.  Address changes can be made till the end of July, but they must be submitted in writing and provided to an Ops or Client Service staff member to add to the Google Doc.  After this time, mail forwarding is the option to provide the customer.  Golden Canes and above, along with Suite ticket holders will be sent out directly from the Hurricane Club and the Premium Sales staff respectively.

Any orders between July 7 and early August who select mail will be mailed directly from the ticket office and will be sent via USPS Priority Mail, and we will have those tracking numbers along with the main list.

Lastly, customers who have balance dues/non-compliant plans that were not approved to be printed, will remain unprinted until paid off.