4 Month Payment Plan

Make sure you are ONLY charging the first month and NOT the ENTIRE balance due. Everyone needs to make sure they're doing this correctly. Customer's bank accounts are being overdrafted as a result. These mistakes are not acceptable!

Now that we are past the 1/31 deadline, any new season ticket sales or anyone trying to renew will need to be placed on a 4 month payment plan. Please remember that the first payment of their payment plan will be charged at the time of purchase. 

Also, donation component of football and men’s basketball season tickets needs to have their first month's date changed to the day of purchase, and then the last business day of March, April and May.

• Example: Purchasing season tickets on February 2.
• Payment plan donation dates should be Feb 2, March 31, April 30, May 31.
• Payment plan ticket dates should be Feb 29, March 31, April 30, May 31.

Baseball Single Games

Baseball single game general admission tickets will be going on sale today Monday, February 1st. Reserved tickets will go on sale at a later date closer to the season.

MBB - ACC Tournament Booklets

All,

The ACC Tournament is being held at the Verizon Center in Washington D.C. from March 8-12.  The all-session booklets DO NOT contain tickets for the opening day games on Tuesday, March 8, those can be purchased through Ticketmaster.com, as there is a link on their application.

Here is the schedule of offerings to donor levels:

• Today through Friday, January 29 at 5 p.m. – Champions, Platinum, LIFE, Golden Cane Plus, Golden Canes, and Silver Canes
• Monday, February 1 through Wednesday, February 3 at 5 p.m– Green Plus and Green (If Available)
• Thursday, February 4 through Friday, February 5 at 5 p.m– Orange Plus and Orange (If Available)
• Monday, February 8 through Tuesday, February 9 at 5 p.m– Sebastian Plus and Sebastian (If Available)
• Wednesday, February 10 through Friday, February 12 at 5 p.m– Re-Offer to all HC members who did not order during their period. (If Available)

 Booklet Request Limits:

Champions/Platinum/LIFE – Limit of 12 tickets

Golden Cane Plus/Golden Canes – Limit of 10

Silver Canes – Limit of 8

Green Plus – Limit of 6

Green/Orange Plus – Limit of 4

Orange/Sebastian Plus/Sebastian – Limit of 2

Pricing:

Lower Level Booklets - $447 per booklet

Upper Level Booklets - $347 per booklet

We will NOT be charging credit cards until we can determine we are able to fulfill the customer’s request.  You will need to place all ACC booklet orders on the ACC bill plan. We will be taking the credit card information, and then charging cards after each deadline.  We CANNOT guarantee any request fulfillment during conversations due to unknown amount of requests until after deadline.  This means that even though someone may request lower level, we may have to allot and allocate their seats in the upper based on demand and requests.  

For those who ask, our sections for the tournament are 115, a small part of 116, and then 422 and 423. Seating will be determined after the deadline.

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Instructions of how to place the order:

1. Order Management, choose MB15 as your season 
2. Add the item ACC to the order line
3. Price Level 1 is Lower Level, Price Level 2 is Upper Level
4. The price type to use is AAS (All-Session)
5. Please add the billing plan “ACC” and then enter in necessary credit card information
6. Once it is determined that we are able to fulfill their request the ticket office will add a $20 charge before charging cards to cover UPS fee.

If customers want to sit together, they will be seated upon their lowest priority.

Booklets will be shipped the week of February 15-19 via UPS from the ticket office. 

Notre Dame MBB Suites

We are offering suite tickets to the general public for the Notre Dame Men's Basketball game for $50. An e-mail is going out with this offer to purchase online. There is no minimum number of tickets required to purchase, however this is limited availability at this time. I would urge any customers who call in to purchase online if possible, otherwise you can transfer the call to Ben Creed.

Football Relocation Period

The relocation process for Football season ticket holders will begin in Mid-March. It will be a similar process to how everyone chose their seats last year. Everything will be online and they will go in order of their Hurricane Club giving level and priority points. Season ticket holders will each have a time slot of when they may begin to enter the site to potentially relocate seats.

Obviously, customers aren't required to move seats. This is just an opportunity for all season tickets to upgrade seats or select new ones if they weren't satisfied with their seating location last season.

Baseball Renewal Deadline

The deadline to renew baseball season tickets is this Friday, January 15th.

Talking points:

• We are ranked #4 in the preseason poll. 
• Those who renew by the deadline will receive a game-worn jersey baseball card and be entered into a drawing to win a Coach Jim Morris game-worn jersey from the 2015 College World Series.
• Home opponents include: #1 Florida, #2 Louisville, #9 Virginia

Ticket/Donation E-mail Update

All,

The Hurricane Club is sending out an e-mail today to everyone who has a football donation and ticket balance due. Below is a friendly reminder about the ticket and donation renewal process. Please make sure we're following the steps below.

• They will first renew any balance due for FB, MBB and SAEF and can then renew any tickets for FB and MBB.
• Payment plans are not available online for donations in Pac.
• Currently, we are offering a 5 month payment plan. The first charge is today, then the last business day of Feb, March, April and May.
• Please be sure to renew each drive in t.fund (FB, MBB and SAEF), as the total of those 3 dictates the donor’s total giving and determines their giving level. Though we are pushing FB, we need each drive renewed, as this helps our department in meeting our $10.2M scholarship goal by 5/31.
• Each drive will have its own payment plan. IE, if someone has FB, MBB and SAEF renewals, then each one will need to be placed on a payment plan.
• Please be sure to follow the steps in the payment plan process (attached).

Please ask a manager if you have any questions.

tFund Payment Plans

All,

Please remember to check the “Schedule for Automatic Payment” box when you are setting up Payment Plans in t.fund. This ensures that the payment plan is run at the end of each month.

Bowl Game Will Call

All orders taken from today moving forward will need to be marked as will call.  Due to the low volume of sales, as well as holiday shipping, please notify customers that will call will be our only option moving forward.

Will call will be located at the North End Zone entrance of the Sun Bowl Stadium and will open at 9:30 a.m. Mountain Time (11:30 E.T.) on game day.

HC Donation Renewal E-mail

All,

The Hurricane Club just sent out their donation renewal e-mails to their existing database. Please be prepared for an influx of calls regarding Football tickets and donation renewals.

To view an example of what the H.C. donation application looks like online, please login using customer #: 3000000 and password: paciolan.

Football seating donations and men’s basketball seating donations were rolled over based upon their seat locations

For renewals taken over the phone:

The Annual Fund gift is made up of 3 Drives:

·         Football seating donation (FB16) (based upon their seating location)

·         Men’s Basketball donation (MB17) (based upon their seating location)

·         Student-Athlete Excellence Fund (SAEF) (an additional philanthropic donation, or a gift to increase to the next giving level for benefits)

·         The combination of these drives determines their total 2016 gift and giving level

Phone talking points:

·         Activates their Hurricane Club benefits (receive benefits and priority)

·         Their seating donation goes toward student-athlete scholarships

·         Deadline is January 31—any unpaid seat-related donations will result in the seats being taken out of the member’s account

·         80% tax-deductible

·         U110% Campaign—an appeal for members to give 10% more than they did in 2015. Please ask if they’d like to participate! This is a philanthropic donation that will increase their impact on our program. Any additional gift needs to go to SAEF.

Payment plans:

• Payment plans will be charged the day that the member calls in, then the last business day through May. The charge taken the day of will take care of that current month’s charge. EX: If someone renews today and is on a payment plan, then the first charge would be 12/7, the next on 1/29, then 2/29, 3/31, 4/29 and 5/30. May’s will technically be the second to last business day, to give us a chance to follow up with CC declines.

Payment Plans - tFund

For Hurricane Club payment plans processed in t.fund:

Payment plans will be charged the day that the member calls in, then the last business day through May. The charge taken the day of will take care of that current month’s charge. EX: If someone renews today and is on a payment plan, then the first charge would be 12/7, the next on 1/29, then 2/29, 3/31, 4/29 and 5/30. May’s will technically be the second to last business day, to give us a chance to follow up with CC declines.

Please direct all inquiries about Golden Cane, Golden Cane Lounge and Champions seats to Dillon Boggs.

Sun Bowl

Miami will be playing Washington State in the 2015 Sun Bowl in El Paso, TX on Saturday, December 26 at 12 p.m. Mountain Time (2 p.m. Eastern) on CBS.

Here are the ticket price options (See seating chart of UM Allotment below):

·         Premium - $62/ticket (Price Level 1)

·         Preferred - $57/ticket (Price Level 2)

·         Stadium - $47/ticket (Price Level 3)

The event code is HSB, and the price type to sell is A.

Tickets will be shipped via UPS 2-Day service next Monday from our office, or we will allow customers to designate will call and pick up at our office or on site at the bowl.  I will send out game day will call information closer to the bowl.

Here is the ticket purchase link:  http://ev11.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AMIAMI%3AF15%3AHSB%3A&linkID=miami&shopperContext=&pc=&caller=&appCode=&groupCode=FB-BL&cgc=

Here is a link for Hotel/Attractions info:  http://stayinelpaso.com/

 

Customers who pre-ordered tickets will have their credit charged today by our office.  All pre-orders will be located in the $62 price level.

Tickets are only able to be delivered by UPS or Will Call, as we cannot email these tickets since it is not our game.  All orders must have a $15 order charge added to their order for processing/handling.

Please let me know if you have any questions.

2016 Football Announcement

The official press release of the hiring of Mark Richt is going to be sent out at 8am and the press conference will be at 10am.

We will only be taking new season ticket orders tomorrow. Anyone looking to renew their season tickets should be on the look out for the renewal e-mail and will need to wait until next week.

New season tickets will operate similar to last year however there are a few changes. Some price levels have been added and switched around. In addition, every single seat in the stadium will now require a donation to the Hurricane Club as well. Please take a copy of the new pricing map before you turn your phones on.

When taking a new order that requires a bill plan, you will now have to enter the donation in the back office, also know as the tFund. Please ask a manager to show you how to log in to the back office and how to input a donation and payment plan. THIS MUST BE DONE AS SOON AS YOU GET IN TO THE OFFICE!

Employee Day- Update

We are officially out of business for FSU Employee Day tickets. All of our inventory has been sold.

Employee Day