Maroon/Purple Parking

Due to limited inventory, we no longer have Maroon or Purple season parking available. You can still sell those colored lots for all single games EXCEPT FSU.

This was done in order to assist with fulfilling premium area ticket orders throughout the season.

Football Employee Day part 2

You MUST be using the Employee Day - Phone control when in Pac7. If someone comes to the window, please make sure to use Employee Day - Window.

Customers get 1 complimentary ticket (Price Type = CED), and up to 3 tickets for $1 (Price Type = AED).  Please be sure to delegate one ticket as a complimentary ticket during the purchase.  You will only be able to select E holds from the map.  My best practice suggestion would just be to put in the quantity that they want and click find (best available) seats, and not go searching through the map to waste time.  The seat selection will find the best available seats, and from there you will designate the price types.  Customers may also get 1 parking pass in the Orange Lot for $10 (Price Type = AED).

Will Call Options:

• BankUnited Center
• Boynton Beach (Tickets will be sent to campus)
• Boca Raton (Tickets will be sent to campus)
• Coral Springs (Tickets will be sent to campus)
• Deerfield Beach (Tickets will be sent to campus)
• Gables Campus
• Gables One
• Hollywood (Tickets will be sent to campus)
• Medical Campus
• Other Campus (Tickets will be sent to campus)
• Plantation (Tickets will be sent to campus)
• RSMAS Campus
• UM Hospital
• Gameday Will Call

Please be sure the designate the right will call for the customer, as it is imperative in getting the customer the tickets.

Ticket distribution dates and times will be sent later this week, and we will begin to distribute next week on campus locations as a team, both ticket operations and ticket sales.

When selecting what account to sell the tickets into, it MUST be a 9+C# account, as these are the accounts provided by campus.  These customers have a customer type of FS16, that prove their eligibility.

Football Employee Day

Important Notes:

-Faculty/Staff can only select ONE game for which they can purchase all 4 tickets. (No splitting tickets over multiple games)

-They can only get 1 complimentary ticket, and 3 $1 tickets.

-Each ticket will have the $10 concessions only (no merchandise) voucher on it.

-Customer must select the proper location for which to pick up his/her tickets.  We will not mail any tickets (Except Branch campuses).

-Customers can buy 1 orange parking pass for the selected game for $10.

-Only customers with Customer Type FS16 will be eligible to purchase, as it must be the 9+C# account to be used.

The games for which an employee can select are:

-Saturday, September 3 vs. FAMU

-Saturday, September 10 vs. FAU

-Saturday, October 15 vs. UNC

-Saturday, November 26 vs. Duke

Here is the link so you can do a test run through:  http://ev11.evenue.net/cgi-bin/ncommerce3/SEGetGroupList?prc=F16-ED&caller=PR&linkID=miami&RDAT=&RSRC=

GT - Sold Out

We are sold out of our Georgia Tech allotment at this time.  Please defer any customers to the GT website, ramblinwreck.com to purchase tickets.

Stadium Sun Chart

Please make sure you always have this site pulled up when you're in the office. This will help you answer any sun questions within the stadium this year. It's broken down by month and time estimates if you open up each gallery.

http://newmiamistadium.com/faqs/

Ticket Pulls/Address Changes

We can no longer accept pulls/address changes for season ticket mailing.  If customers call to change their address, remind them to set up mail forwarding.  If their tickets haven’t been printed yet, then you can update their address no problem.

Also, be sure you’re offering Print@Home as main option moving forward.

FB Single Game Public Sale

Single game tickets and parking will be available to the general public to purchase beginning Monday, August 1st at 8:30am both online and over the phone.

For FSU, only club level tickets will be available, in hopes of selling out the upper and lower level tickets with season tickets.

Upper level tickets are also available due to unused visiting team tickets for the other 5 home games.

Single Game Football Ticket Pre-Sale

The Pre-Sale to purchase football single game tickets is for Hurricane Club members only! Any remaining tickets will be open to the public beginning August 1st.

The only anticipated inventory to be available for FSU is club seating. The only way to guarantee a non-club seat for the FSU game is to purchase season tickets.

Pre-Sale schedule will be as follows:

• Monday, July 25 at 9 a.m. – Golden Canes, Golden Cane Plus, LIFE, Platinum & Champions
• Tuesday, July 26 at 9 a.m. – Silver Canes
• Wednesday, July 27 at 9 a.m. – Green Plus
• Wednesday, July 27 at 1 p.m. – Green
• Thursday, July 28 at 9 a.m. – Orange Plus
• Thursday, July 28 at 1 p.m. – Orange
• Friday, July 29 at 9 a.m. – Sebastian Plus
• Friday, July 29 at 1 p.m. – Sebastian

Single game pricing maps for tickets and parking should be at each of your work stations. Please use those to ensure you are giving out the correct information to customers.

Season Ticket Mailing Update

Please see below for any customers who call in asking when they'll receive their season tickets:

Our season ticket shipment has been delayed until approximately Friday, August 12.  We are hoping they get them out a little earlier than that, however we are sending via USPS Priority Mail which is no more than a 3-day delivery window, so most customers should receive their tickets during the week of August 15-19.

Appalachian State

We are sold out of our allotment of tickets to the Appalachian State game. Customer's will need to check on availability through their ticket office or on any secondary sites (Stubhub).

Stadium Name

The football stadium is no longer called "Sun Life Stadium". Please refer to it as "New Miami Stadium" until there's a new naming rights deal announced.

Football Payment Plans

Today is the last day you can offer a two month payment plan, and after today there are no more payment plans to be offered, customers must pay in full unless approved by a manager.

5 Game Plan for Football

All,

The 5-Game Plan Option (Excludes FSU) is now live online. Please make sure when you sell it that you use the disposition DP (Delayed Print@Home) for both the tickets and the parking option. We will email these tickets no later than August 5th. You may only use Q holds for these items.

The item codes are 5 for the ticket item and 5P for the parking item

CWS Ticket Info

We are currently taking ticket requests for the College World Series. Tickets are available to Hurricane Club members and Season Ticket Holders only. The deadline to request will be Thursday, June 16 at 12pm. Request limits are the following: 

• Golden Canes and above - 6 tickets
• Silver Canes and below plus Season Ticket holders - 4 tickets. 

Tickets for the visiting team will be on the 1^st base side of the field (sections 107, 108, 202, 302) and tickets for the home team will be on the 3^rd base side of the field (sections 116, 117, 222, 322). Tickets will be available for pickup at Gate 2 of TD Ameritrade Park beginning 2 hours prior to each game Miami participates in. Please remember that only the customer of record can pick up his/her tickets. Ticket prices range from $32 - $39 depending on the session being played. 

All requests can be processed by the customer in their online account through their College World Series application. Customers can request tickets to all potential games that they would like to attend, however their credit card will not be charged until it is determined that the Miami will be playing in the requested session. If we are to take any requests over the phone, the application item is accessible through Pac7 similar to how we took orders for basketball postseason. 

If you need to enter a request in manually into Pac7, please use the following item codes as these are the only potential games that Miami can play in:
·         CWS2 – Saturday, June 18 at 7pm
·         CWS5 – Monday, June 20 at 1pm
·         CWS6 – Monday, June 20 at 6pm
·         CWS9 – Wednesday, June 22 at 6pm
·         CWS11 – Friday, June 24 at 2pm
·         CWS13 – Saturday, June 25 TBD (if necessary)
·         CWS15 – Monday, June 27 at 6pm (CWS Finals Game 1)
·         CWS16 – Tuesday, June 28 at 7pm (CWS Finals Game 2)
·         CWS17 – Wednesday, June 29 at 7pm (CWS Finals Game 3 – If necessary)

Please make sure these items are marked with the CWS bill plan and store the credit card they would like to use in the payment plan. Their credit card will be charged as soon as we know we are playing in their requested session and that we can fulfill their order.

Only the customer of record may pick up his/her tickets!

We will be playing Arizona in our first game on Saturday night at 7pm (central time).

Super Regional Reserved Tickets

Reserved seats for the baseball super regional are SOLD OUT! All we have remaining are general admission seating.

Our games are all going to be aired on ESPNU.