MBB renewals

When a season ticket holder calls about renewing/payment on their basketball tickets, make sure you include the ticket price, donation, and handling fee!!!

Football parking

Parking is available to sell over the phone!

*THEY MUST HAVE SEASON TICKETS TO PURCHASE PARKING*

FB Season Tickets

2015 Miami Hurricane Football season ticket cards will not be used this year. All tickets will be printed on hard, physical tickets.

*Paper Tickets*

No more CARDS

4/22 Baseball game postponed

Due to the inclement weather in the forecast for this evening we have agreed with FAU to move tonight’s baseball game to Tuesday, May 12^th at 6pm. Any tickets purchased for tonight's game will be honored at the make-up game on May 12th. 

Employee Day

All 3 games this weekend in the series against Virginia Tech will be "employee day". All UM employees will be able to purchase tickets for $1 (there's no limit). All employees should have received an e-mail with a promotional code for them to purchase online. Customers will be required to login to their online account to access the special promotion, so please be prepared for password questions. If a customer comes to the window this week, make sure to check their employee ID and then sell the tickets into their personal account. We will also be allowing them to purchase the discounted tickets on game day for walk-up sales.

Football Game vs. FAU Moved

The Miami Hurricanes football game at FAU has been moved to Friday, Sept. 11 with a kickoff time of 8 p.m., as per the announcement by Conference USA.

The game was originally scheduled for Saturday, Sept. 12 at FAU Stadium.

NIT Championship info

Thursday's game time will be 9pm. Please refer any calls regarding NIT tickets for the championship game to the Ticketmaster website. 

Here's the link to the event on Ticketmaster if you need to send it to a customer via e-mail: http://www.ticketmaster.com/78th-annual-nit-championship-game-new-york-new-york-04-02-2015/event/1D004D43E273C42A?artistid=2060587&majorcatid=10004&minorcatid=7&tm_link=search_msg-0_1D004D43E273C42A

We will be charging credit cards later today for those who submitted ticket requests for Thursday’s game. If you receive any will call name changes, please be sure to forward those changes along to a manager. Also, if a customer who ordered for Thursday's game needs to reduce or remove their order, we will allow them to do so until 5 p.m today.

Football payment plan

This is a reminder that beginning today, we will now be offering and using the 5 month payment plan for any new football season ticket order. The first payment will still need to be charged at the time of purchase.

New Season Tickets

The new season ticket sales link is now live online.  New customers can now access the web page through CanesTix.com and go through the virtual venue to buy season tickets.

The new sales will still have the surcharges added to them and we will then have to move donations, but this gives them a full virtual view of seat availability and pricing.

WorkDay

Please you use the following link to access WorkDay. You will need to log in from here in order to clock in and out: http://workday.miami.edu/

NIT information

We are offering Hurricane Club members and Season Ticket Holders an opportunity to purchase tickets through our office for both the semifinal and championship games at the NIT Tournament at Madison Square Garden. We will collect credit information, but will not charge the cards initially. Customers will be charged on Friday for the semifinals, and if we advance, we will charge cards on Wednesday, April 1 for the championship game.

Event: 15NIT4 (Semifinals) and 15NIT5 (Championship)

Payment plan: 15NIT (all orders must be setup on the payment plan!)

Price: $50 plus $5 order charge

Important Information:

• We will allocate tickets after the deadline based on priority (Giving Level and then rank within giving level). 
• The attached map shows where all the $50 seats are located, but we will not have specific seat locations until later in the week.
• Tuesday’s ticket is a session ticket that includes the Miami game vs. Temple/Louisiana Tech at 7 p.m. and then the other semifinal game between Stanford and the Murray State/Old Dominion at 9 p.m. 
• Thursday’s ticket is for the Championship game at 9 p.m only.
•  IF WE DO NOT ADVANCE TO THE CHAMPIONSHIP, WE WILL NOT HAVE TICKETS FOR THAT GAME.  Please make sure customers understand this if they ask.
• All tickets must be picked up at will call and that information will be sent once the will call location has been finalized.

All public requests can be sent to the Madison Square Garden website or through Ticketmaster.  Here is the link for the public sales:  http://www.ticketmaster.com/78th-annual-nit-semifinal-doubleheader-new-york-new-york-03-31-2015/event/1D004D43E25AC415?artistid=2060586&majorcatid=10004&minorcatid=7&tm_link=search_msg-0_1D004D43E25AC415

Alumni/Young Alumni Verification

Moving forward we will be sending a list to the Alumni Association every Friday to submit verification on if customers are alumni/young alumni or not. Therefore, we need to notify customers that it will take approximately a week or so to verify their status through Alumni Relations.  All requests for Alumni Verification will need to be given to Andrew who will keep a list updated.

Remember, when collecting information, be sure to collect their C# and their graduation year.

As a reminder, do not forget to look at a customer’s order history to see if they have received the alumni discount previously, and therefore we do not need to verify them.

New Season Ticket sales

We can take new season orders starting today, however, the virtual seating map is not available to begin the sales yet.  We are hoping to have that up early this week.  You can tell customers about that site and what it provides, but you may also still sell new season tickets over the phone.

Please be sure that you are repricing the tickets correctly to the price codes with the “N” not the “R,” unless you notice they had season tickets last year.

Payroll Deduction

We will reach out next week to those Faculty/Staff who did payroll deduction last season. We will have printed copies of the form up front and will also have digital copies to send to customers if needed. This form is also online on the Sun Life Stadium page.

If a customer requests payroll deduction moving forward, we will need to sell their seats into their account and then start processing the payroll deduction forms. Please forward and give all completed forms to Nora.

Paying by check for FB tickets

Account holders wanting to pay with a check are able to do so. The check must be for the full amount and it must be received by March 31^st or their selected seats will be released. No check payment plan will be offered.