Bowl Game Will Call

All orders taken from today moving forward will need to be marked as will call.  Due to the low volume of sales, as well as holiday shipping, please notify customers that will call will be our only option moving forward.

Will call will be located at the North End Zone entrance of the Sun Bowl Stadium and will open at 9:30 a.m. Mountain Time (11:30 E.T.) on game day.

HC Donation Renewal E-mail

All,

The Hurricane Club just sent out their donation renewal e-mails to their existing database. Please be prepared for an influx of calls regarding Football tickets and donation renewals.

To view an example of what the H.C. donation application looks like online, please login using customer #: 3000000 and password: paciolan.

Football seating donations and men’s basketball seating donations were rolled over based upon their seat locations

For renewals taken over the phone:

The Annual Fund gift is made up of 3 Drives:

·         Football seating donation (FB16) (based upon their seating location)

·         Men’s Basketball donation (MB17) (based upon their seating location)

·         Student-Athlete Excellence Fund (SAEF) (an additional philanthropic donation, or a gift to increase to the next giving level for benefits)

·         The combination of these drives determines their total 2016 gift and giving level

Phone talking points:

·         Activates their Hurricane Club benefits (receive benefits and priority)

·         Their seating donation goes toward student-athlete scholarships

·         Deadline is January 31—any unpaid seat-related donations will result in the seats being taken out of the member’s account

·         80% tax-deductible

·         U110% Campaign—an appeal for members to give 10% more than they did in 2015. Please ask if they’d like to participate! This is a philanthropic donation that will increase their impact on our program. Any additional gift needs to go to SAEF.

Payment plans:

• Payment plans will be charged the day that the member calls in, then the last business day through May. The charge taken the day of will take care of that current month’s charge. EX: If someone renews today and is on a payment plan, then the first charge would be 12/7, the next on 1/29, then 2/29, 3/31, 4/29 and 5/30. May’s will technically be the second to last business day, to give us a chance to follow up with CC declines.

Payment Plans - tFund

For Hurricane Club payment plans processed in t.fund:

Payment plans will be charged the day that the member calls in, then the last business day through May. The charge taken the day of will take care of that current month’s charge. EX: If someone renews today and is on a payment plan, then the first charge would be 12/7, the next on 1/29, then 2/29, 3/31, 4/29 and 5/30. May’s will technically be the second to last business day, to give us a chance to follow up with CC declines.

Please direct all inquiries about Golden Cane, Golden Cane Lounge and Champions seats to Dillon Boggs.

Sun Bowl

Miami will be playing Washington State in the 2015 Sun Bowl in El Paso, TX on Saturday, December 26 at 12 p.m. Mountain Time (2 p.m. Eastern) on CBS.

Here are the ticket price options (See seating chart of UM Allotment below):

·         Premium - $62/ticket (Price Level 1)

·         Preferred - $57/ticket (Price Level 2)

·         Stadium - $47/ticket (Price Level 3)

The event code is HSB, and the price type to sell is A.

Tickets will be shipped via UPS 2-Day service next Monday from our office, or we will allow customers to designate will call and pick up at our office or on site at the bowl.  I will send out game day will call information closer to the bowl.

Here is the ticket purchase link:  http://ev11.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AMIAMI%3AF15%3AHSB%3A&linkID=miami&shopperContext=&pc=&caller=&appCode=&groupCode=FB-BL&cgc=

Here is a link for Hotel/Attractions info:  http://stayinelpaso.com/

 

Customers who pre-ordered tickets will have their credit charged today by our office.  All pre-orders will be located in the $62 price level.

Tickets are only able to be delivered by UPS or Will Call, as we cannot email these tickets since it is not our game.  All orders must have a $15 order charge added to their order for processing/handling.

Please let me know if you have any questions.

2016 Football Announcement

The official press release of the hiring of Mark Richt is going to be sent out at 8am and the press conference will be at 10am.

We will only be taking new season ticket orders tomorrow. Anyone looking to renew their season tickets should be on the look out for the renewal e-mail and will need to wait until next week.

New season tickets will operate similar to last year however there are a few changes. Some price levels have been added and switched around. In addition, every single seat in the stadium will now require a donation to the Hurricane Club as well. Please take a copy of the new pricing map before you turn your phones on.

When taking a new order that requires a bill plan, you will now have to enter the donation in the back office, also know as the tFund. Please ask a manager to show you how to log in to the back office and how to input a donation and payment plan. THIS MUST BE DONE AS SOON AS YOU GET IN TO THE OFFICE!

Employee Day- Update

We are officially out of business for FSU Employee Day tickets. All of our inventory has been sold.

Employee Day

SOLD OUT

We are officially sold out of Men's Basketball season tickets. Single game availability will be extremely limited on a game by game basis. It'd be safe to assume the larger games will be sold out completely.

If fans want to be placed on the waiting list, please direct them to the following link: http://miamihurricanes.fan-one.com/webApp/miamiMBBWaitList?DB_OEM_ID=28700

Georgia Tech Time Announcement

Georgia Tech at Miami 12:30pm on ACC Network 

Employee Day Pick Up Locations

Gables One Tower - Monday Nov. 9 - 11am-1pm
Coral Gables Campus, The Rock - Tuesday, Nov. 10 - 11am-1pm
Med Campus - Wednesday, Nov 11 - 10am-2pm
RSMAS campus - Thursday, Nov. 12 - 10am-1pm

2016 Football Deposits

We are now accepting deposits for 2016 Football Season Tickets. When entering you will just need to enter a quantity of 1 and then fill in the amount they would like to put down. This must be paid in full at the time of deposit.

Item: FBDEP

*This must be done through Order Management*

MBB and WBB Season Ticket Mailing

MBB- October 16th

WBB- October 21^st

Baseball Ticket Renewal

Baseball season tickets are now available for renewal. We are in the process of getting the season pricing charts created for you guys but for now you will find the prices below for the full price ticket at each price level. Please remember there is also employee rates, which is 20% off.

PL1: Field Box - $495

PL2: Chairback - $395

PL3: Gen Adm - $99

PL3: Family Plan - $199 for 5 tickets. $39.80 for each additional ticket.

We are also offering a 4 month payment plan for anyone looking to purchase or renew by Oct. 31st. Please familiarize yourself how to create a payment plan or ask a manager to give you a tutorial. 

If you have anyone call in specifically telling you they are not renewing their tickets, please delete the tickets from their account and put in the item NR16. This is a non-renewal item we are going to start using to track accounts who do not renew. If possible, please get a reason to put in the special handling line as well.

The deadline to renew their tickets is January 8th. 

Seats for Soldiers

Today we unveiled a new initiative called Seats For Soldiers.

Hurricane Club members, season ticket holders, business leaders and fans are being asked to support the program.

Packages start at $20 and go up to $10,000.  Cat 3-Cat 5 ($1,000 and above) will also receive scoreboard recognition and listing in the game-day magazine.

Several military organizations will be the benefactors of the program: VetTix, Homestead, Key West Marines, US Coast Guard, etc…

Our goal is get as many military personnel to the game.

It is important to note that this is not considered a donation.

Here is the link for people to purchase: http://gocan.es/seatsforsoldiers

Employee Day Pick Up Times/ Locations

• BankUnited Center - 
• Anytime, Mon-Fri. 8:30-5pm

• (The Rock)/ Coral Gables Campus - 
• Monday, Oct 12. 10am-2pm

• Medical Campus/ Miller School Campus (Schoninger Quad) - 
• Tuesday, Oct 13. 10am-2pm

• Gables One Tower (7th Floor Conference Room) - 
• Tuesday, Oct 13. 11am-2pm

• RSMAS (Breezeway) - 
• Wednesday, Oct 14. 10am-1pm

• Gables Campus/ Newman Alumni Center (4th Floor Conference Room) - 
• Thursday, Oct 15. 11am-1pm