New Season Tickets

The new season ticket sales link is now live online.  New customers can now access the web page through CanesTix.com and go through the virtual venue to buy season tickets.

The new sales will still have the surcharges added to them and we will then have to move donations, but this gives them a full virtual view of seat availability and pricing.

WorkDay

Please you use the following link to access WorkDay. You will need to log in from here in order to clock in and out: http://workday.miami.edu/

NIT information

We are offering Hurricane Club members and Season Ticket Holders an opportunity to purchase tickets through our office for both the semifinal and championship games at the NIT Tournament at Madison Square Garden. We will collect credit information, but will not charge the cards initially. Customers will be charged on Friday for the semifinals, and if we advance, we will charge cards on Wednesday, April 1 for the championship game.

Event: 15NIT4 (Semifinals) and 15NIT5 (Championship)

Payment plan: 15NIT (all orders must be setup on the payment plan!)

Price: $50 plus $5 order charge

Important Information:

• We will allocate tickets after the deadline based on priority (Giving Level and then rank within giving level). 
• The attached map shows where all the $50 seats are located, but we will not have specific seat locations until later in the week.
• Tuesday’s ticket is a session ticket that includes the Miami game vs. Temple/Louisiana Tech at 7 p.m. and then the other semifinal game between Stanford and the Murray State/Old Dominion at 9 p.m. 
• Thursday’s ticket is for the Championship game at 9 p.m only.
•  IF WE DO NOT ADVANCE TO THE CHAMPIONSHIP, WE WILL NOT HAVE TICKETS FOR THAT GAME.  Please make sure customers understand this if they ask.
• All tickets must be picked up at will call and that information will be sent once the will call location has been finalized.

All public requests can be sent to the Madison Square Garden website or through Ticketmaster.  Here is the link for the public sales:  http://www.ticketmaster.com/78th-annual-nit-semifinal-doubleheader-new-york-new-york-03-31-2015/event/1D004D43E25AC415?artistid=2060586&majorcatid=10004&minorcatid=7&tm_link=search_msg-0_1D004D43E25AC415

Alumni/Young Alumni Verification

Moving forward we will be sending a list to the Alumni Association every Friday to submit verification on if customers are alumni/young alumni or not. Therefore, we need to notify customers that it will take approximately a week or so to verify their status through Alumni Relations.  All requests for Alumni Verification will need to be given to Andrew who will keep a list updated.

Remember, when collecting information, be sure to collect their C# and their graduation year.

As a reminder, do not forget to look at a customer’s order history to see if they have received the alumni discount previously, and therefore we do not need to verify them.

New Season Ticket sales

We can take new season orders starting today, however, the virtual seating map is not available to begin the sales yet.  We are hoping to have that up early this week.  You can tell customers about that site and what it provides, but you may also still sell new season tickets over the phone.

Please be sure that you are repricing the tickets correctly to the price codes with the “N” not the “R,” unless you notice they had season tickets last year.

Payroll Deduction

We will reach out next week to those Faculty/Staff who did payroll deduction last season. We will have printed copies of the form up front and will also have digital copies to send to customers if needed. This form is also online on the Sun Life Stadium page.

If a customer requests payroll deduction moving forward, we will need to sell their seats into their account and then start processing the payroll deduction forms. Please forward and give all completed forms to Nora.

Paying by check for FB tickets

Account holders wanting to pay with a check are able to do so. The check must be for the full amount and it must be received by March 31^st or their selected seats will be released. No check payment plan will be offered.

Spring Game

The Spring Game will be held at Lockhart Stadium on March 28th at 12pm. The game is free and open to the public.

Pregame festivities include team autographs and interactive stations beginning at 10am.

Please note that the spring game e-mail sent out lists FAU as a home game. THIS IS WRONG. If you receive any questions, please know that the FAU game is NOT a home game!

2015 Football Season Ticket Deposits

Please see the following e-mail that is being sent out:

2015 Hurricanes Football Season Ticket Pre-Sale Opportunity

Place your deposit by March 18th and you will have the opportunity to purchase season tickets before they go on sale to the general public, Monday, March 23. Season tickets start at only $140 for all six home games!

Upon placing your deposit you will be emailed an appointment time to select your seats online beginning Friday, March 20th. Appointment times will be assigned based on when your deposit is placed. 

CLICK HERE TO PLACE YOUR DEPOSIT TODAY.

Be sure to check out the seating options below by CLICKING HERE and exploring the new Sun Life Stadium: 

NIT Parking

Fans can park anywhere for the NIT game. There will be no charge, all parking is free.

NIT info

The event in Archtics is 15NIT1

The men’s basketball team will be playing N.C. Central on Tuesday, March 17 at 7 p.m. at the BankUnited Center.

• Email to all season ticket holders went out offering them a chance to purchase reserved seats for $10.  All reserved seats will be located in 101 & 112.  All other seats will be general admission at $9 per ticket.
• Email to floor seat season ticket holders was sent offering first chance at their floor seats.  These are in “Reserve” in their accounts currently and invoice online is set up.  Customers just need to go online to purchase and then can print out or forward.
• Customers MUST log in to access both of these offers.
• Deadlines for both of these offers is Monday, March 16^th at 5 p.m.
• After 5 p.m. on Monday, we will open up any remaining reserved seats to general public.

Pricing:

Courtside - $30

Reserved (101/112) - $10

General Admission - $9

Students – Free (Entrance like usual)

Add a $3 service charge to each order

Here is the link to purchase tickets through Ticketmaster:  http://www.ticketmaster.com/event/0D004E6FDDCF7B63 

Payroll Deduction

We are not able to offer payroll deduction at this time. If they are looking enroll in payroll deduction, please advise the customer to set up a payment plan at check out and then we can put a note in their account stating that they want to switch into payroll deduct. We will also contact all faculty/staff, particularly those who were on payroll deduct last year, to see if they would like to set it up again this year.

Time limits and check out

Please remember there are no time limits once the customer is in the seat selection process. They can go in to the system anytime between their appointment time and the end of the process on 3/22 at 11:59PM to select their seats. Once they check out, they are locked out from making any changes and moving seats. Any requests to select different seats after they've checked out will be dealt with on a case by case basis.

Parking

We're holding off on selecting parking until April sometime. The reason for this is because the parking process will be different this year. We are waiting for everyone to select their seats so that we can then determine the parking availability that is closest to their seat location.

Entrances to the stadium won't be like previous years where you can walk around the stadium and enter through any gate. There will be a specific entrance depending on where a person's seats are located.

Do not hold seats

As a reminder as we start the selection process please do not hold seats, reserve seats or sell in any seats prior to the customer’s selection time. We must stick to the selection times and not seat anyone until their time has started.   If you have currently held, sold or reserved any seats please release those until it is their selection time.  

All selection times are in the account attributes of each customers account if you are unsure.  The only exception to this is any of the Golden Canes that have already been seated.  Additionally, once a customer’s time has arrived and you sell in a seat you must either set them up on a payment plan or they must be paid in full.  

Seats sold in without a payment will be cancelled.  

 -"Jason Layton" Senior Associate AD for Communications & Sales | University of Miami Athletics

Tunnel

The team will still be running out of the west end zone tunnel

How to handle complaints

As we all know, people don't like change and there will likely be some frustration throughout the process. Please have patience with the customers and try to focus on the positives of this transition. Although fans might not have seats in the same field position or area within the stadium as they have in years past, talk about the positives of where they're able to move to

Keys to remember:

• ALL seats will be new, which will have more space and comfort
• 100 level sideline seats will be closer to the field which means fans are closer to the action
• New HD Video boards and sound system coming
• In 2016, 92% of seats will be in the shade (for a 1pm game)
• This includes ALL of the 200 and 300 Level.  All of the stadium will be covered from inclement weather, however, the shading will occur on the North/East side of the stadium during afternoon games.

Please remain calm with angry customers. There's nothing to be gained by responding in a similar manner. Let them vent, apologize and empathize, and then try to talk about positives to see if a solution can be found. Tell them we appreciate their years of support and feel confident they will still enjoy their new seats going forward.

• Customers who are not satisfied with available inventory at their selection time can be told that each year there will always be an opportunity to relocated based on renewed inventory.
• With a new stadium, there will always be changes, and we feel that every seat in our stadium will now be better than ever.

Pricing Chart links

The links below will have a pricing chart with prices specific to each group listed below.

General Public

http://hurricanesports.com/fls/28700/tickets/2015%20FB%20ST%20Price%20Map.pdf

Alumni

http://hurricanesports.com/fls/28700/tickets/2015%20FB%20ST%20Alumni%20Price%20Map.pdf

Employee

http://hurricanesports.com/fls/28700/tickets/2015%20FB%20ST%20Employee%20Price%20Map.pdf 

Group Seating

Those who requested to select seats as a group had their seat selection times adjusted. Many were pushed back. The reason for this is because the groups selection time was based on the group member with the lowest priority rank (aka the person with the latest selection time).

If they want to opt out of their group seating, we will need written documentation and then we can adjust their time back to their original selection time. They can send an e-mail to the general ticket e-mail for documentation.

Reminder, the deadline to request group seating was Thursday, March 5^th at 5pm. We will not accept any further requests. Please advise anyone interested that they will have to select their own seats or wait until their friend’s selection time becomes available in order to choose seats together. 

Ticket Transfer Policy

Season Tickets are only transferable to:
Husband or wife
Father or mother
Brother or sister
Son or daughter

All other Ticket Transfer Request will be kindly and politely denied.

In the event of a death or divorce, the Ticket Office will need official documentation.

Season Ticket Information *READ*

Season Ticket Holders appointments start Monday, March 9, 2015
New Season Tickets go one sale to the general public End of March
Single Game and Away Game Tickets: Date TBD
Parking: April

Season Ticket Holders have the ability to choose their new seats any time after their scheduled appointment time. Customers should not panic if they miss their scheduled appointment time; they'll be able to log in any time after until the end of the selection period (March 22 at 11:59pm). Just note, we recommend everyone log in at the earliest possible time to ensure the best available seats.

If a season ticket holder selects seats and completes the checkout process, they will not be able to go back into the system to change their order and select different seats. If anyone runs into this issue, talk to a manager so we can give them access to purchase additional seats. They will have to pay and then we can refund the original order.

Pricing Notes
-Employees receive 20% off of the TOTAL Season Ticket Price

-Alumni receive 20% off of the TICKET PORTION in YELLOW and RED Sections
Alumni are eligible for FOUR tickets at the Alumni Club Pricing listed at $525 in LIGHT BLUE
If Alumni wish to purchase a 5th ticket or more in the Alumni Club Sections, it is regular price of $775

-Young Alumni are eligible for TWO Season Tickets at the $99 price in PURPLE Sections UP TO 5 YEARS after graduating

-Student sections are 105-116 and will be unavailable for general public purchase (The bottom rows in 105-111 can be purchased only by young alumni)

-STH who had Family Plan seating last year will be 'grandfathered-in' at the $98 price. New STH will have to pay the $140.

-Anyone looking to purchase a youth ticket in the upper level, will need to purchase all adult priced tickets. They will then need to contact us to adjust their ticket price *in writing* (e-mail is preferable).
     -Please advise these customers they can also set up a payment plan and pay the first payment. We can then go into their account and adjust the remainder of their bill plan to reflect the youth price. We'd still need this request in writing.

Sections 117-119 are not considered Club Seating with padded chairs but will have access to Club Areas underneath their seats.

Club LIV has been expanded this season and will be a large club like atmosphere.

Field Club will have more premium seats, similar to the Living Room boxes, and must be purchased in groups of 4.

Sections 228 through 236 are no longer Club Seating. They will still have access to an indoor concourse that is air-conditioned, however the concourse will not connect to the rest of the stadium. This area will have your normal concessions.

Sections 232, 331-333 are the only designated No Alcohol sections

In Person Appointments

If customers want to select their seats in person, they will have to contact us and set up an appointment. Please notify a manager to set up their appointment time. We are taking up to 10 appointments every half hour starting at 9am and ending at 5pm.  Customers are not allowed to book an appointment time prior to their selection time.  

Example: If someone has a selection time of 10:40 am, their in-person appointment must be after 10:40am, so at the earliest, it would be 11:00 am.

In-Person appointments will take place in the Schwartz Center lobby area.
Schwartz Athletic Center:
5821 San Amaro Drive
Coral Gables, FL 33146

Personal Seat Website

(Account Number).umselectyourseat.com

This can also be found in each season ticket holder's account under Account Attributes

2015 Football Seat Map