FB Relocations

Moving forward we would like to use the following process for any relocations that you have with customers whose tickets were already printed/mailed/emailed:

1. Use disposition code “R” on the season tickets that you are selling as the new seats.
2. Get with Client Experience/Ticket Ops to cancel out old seats.
3. Have balance paid.
4. We will not print/distribute tickets until the old tickets are received back to our office.
5. If tickets were emailed, we can send the new seats via email right away once payment is completed.

Be sure to include the relocation and previous seat locations in the comments & special handling for us to reference when we receive the old tickets back and are printing the new ones.

Please use this process moving forward as this will help eliminate customers using wrong tickets and also keeps them accountable to get us items that could create potential seating issues on game day.