All football season tickets will be sent this weekend beginning on Friday, August 11 via USPS Priority Mail (2 or 3 day delivery). Once the packages leave
Arkansas, an email will automatically be sent via USPS directly to the customer
to provide the tracking # for their packages. We will receive a
spreadsheet from our printing company with these numbers and will distribute
and import these into Pac7 as well for reference.
Please be sure to note that email says, beginning to mail on
Friday, August 11. As we will be mailing any late packages throughout
next week as well. Also, mail will no longer be an
option online for new season ticket purchases, and we ask that you only offer
print@home or will call as options over the phone moving forward.
Lastly, when customers call, please be sure to troubleshoot
their questions when seeing if their tickets were mailed:
- Check to see if they have been printed already
- Check the tracking # spreadsheet
- We will be updating the tracking # spreadsheets as we mail daily
- Check to see if customer has a balance due or is will call
- If tickets have not been printed and they want to switch to print@home or Will Call, this is possible, by changing the disposition
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