Orange Bowl Information

Orange Bowl Ticket Information:
Item: BL-OB
Billing Plan: B
Disposition: BL

Ticket Request Limits:

Level	Orange Bowl
Golden Cane & Above	8
Silver Cane	6
Green Plus/Green	4
Orange Plus/Orange	2
Sebastian Plus/Sebastian	2
Football Alumni	2

Request deadline is Wednesday, December 6 at 5pm.

100 Level (Hyundai Club/General) - $230/ticket
Corner Club Level - $230/ticket
300 Level - $105/ticket

• Student Tickets - $37.50 per ticket (could lower) 
• Student Item is as follows: F14S:1:S (Limit of 1 per student)
• Billing Plan: ST (must be added)
• Do not charge students right away, this will be determined by a random lottery that is not related to attendance (per Student Affairs)
• Will be done via random lottery on Tuesday night
• Tuesday at 5pm is student request deadline, done through online applications (similar to HC members)

We are the South Sideline team, so we unfortunately do not have any seating there.

We do not have full sections in some areas, so please be cognizant that full colors do not mean full sections.

We will be allocating in this order upon assigning based on donor level/points within donor level:
1) 118/119
2) Corner Club
3) 100 Level
4) 300 Level (Lower Rows then Upper Rows)

Ticket delivery will be primarily via print@home but final details will come later.

ACC Championship Game info

ACC Ticket Information

Location: Charlotte, NC

Site:  Bank of America Stadium

Total Allotment: 5,000 (includes ticket for player families/staff)

Sections:  131-140, & 101 (Band Section), 342-348

Item:  F13

Price Points:

• Price Level 1 - $213.43 – Club Sideline (342-347)
• Price Level 2 - $160.88 – Club Sideline (348)
• Price Level 3 - $128.70 – Lower Sideline (131-135)
• Price Level 4 - $64.35 – Lower Corner/Endzone (136-140)

Price Type: A

Request Limit:  8 tickets per customer

Delivery Method:  ACC (It must be this!) – All tickets will be sent via Print@Home by the ticket office the week of the game.

Billing Plan:  ACC – Please be sure to attach a credit card to be charged.  We will be charging cards next Tuesday, November 21.

Request Deadline: Monday, November 20, 5pm

Ticket Fulfillment/Processing Email Confirmations:  Will be sent on Tuesday, November 21.

Important Notes:

• Customers requests are not guaranteed, specifically in the price point they request, but also total.  If we demand exceeds supply in requests in price levels or in general, customers will be notified of a change in the price point (next available price point).  Emails will be sent on Tuesday, November 21 to notify of amount charged and tickets fulfillment.
• If customers would like to sit together, written requests must be made by all parties.  Allocations/ticket fulfillment will be done based on 2017 Hurricane Club giving level and points within giving level.  Groups will be allocated on lowest priority.
• All tickets will be emailed the week of the game, beginning on Monday, November 27.  Please make sure all customers have a valid email address.  This is a stadium/ACC policy, so all customers must abide.
•  A $15 order will be applied to all orders to cover credit card fees/Paciolan fees before processing.

FB Parking Update

A few parking updates for everyone.. Blue season parking is sold out. Orange single game parking for Notre Dame is also sold out.

Remaining availability:

Season Parking

·         Maroon & Orange only

Bethune/Toledo/GT/VT/UVA

·         Blue

·         Orange

·         Yellow

Notre Dame

·         Yellow only

FB Relocations

Moving forward we would like to use the following process for any relocations that you have with customers whose tickets were already printed/mailed/emailed:

1. Use disposition code “R” on the season tickets that you are selling as the new seats.
2. Get with Client Experience/Ticket Ops to cancel out old seats.
3. Have balance paid.
4. We will not print/distribute tickets until the old tickets are received back to our office.
5. If tickets were emailed, we can send the new seats via email right away once payment is completed.

Be sure to include the relocation and previous seat locations in the comments & special handling for us to reference when we receive the old tickets back and are printing the new ones.

Please use this process moving forward as this will help eliminate customers using wrong tickets and also keeps them accountable to get us items that could create potential seating issues on game day.

Football Season Ticket Shipment

All football season tickets will be sent this weekend beginning on Friday, August 11 via USPS Priority Mail (2 or 3 day delivery).  Once the packages leave Arkansas, an email will automatically be sent via USPS directly to the customer to provide the tracking # for their packages.  We will receive a spreadsheet from our printing company with these numbers and will distribute and import these into Pac7 as well for reference.

Please be sure to note that email says, beginning to mail on Friday, August 11.  As we will be mailing any late packages throughout next week as well.  Also, mail will no longer be an option online for new season ticket purchases, and we ask that you only offer print@home or will call as options over the phone moving forward.

Lastly, when customers call, please be sure to troubleshoot their questions when seeing if their tickets were mailed:

• Check to see if they have been printed already
• Check the tracking # spreadsheet
• We will be updating the tracking # spreadsheets as we mail daily
• Check to see if customer has a balance due or is will call
• If tickets have not been printed and they want to switch to print@home or Will Call, this is possible, by changing the disposition

Single Game On-Sale

Below is the timeline for when we will be going on sale for individual game football tickets for each group

• 7/26-7/27 – Golden Canes
• 7/28 – Silver Canes
• 7/31 – Green (afternoon) & Green Plus (morning)
• 8/1 – Orange (afternoon) & Orange Plus (morning)
• 8/2 – Sebastian (afternoon) & Sebastian Plus (morning)
• 8/2 – Former players
• Sponsor presale – 8/3 9:00 am
• Dolphins season ticket holder presale – 8/3 9:00am
• General public – 8/4 9:00am

Football Season Printing

You will begin to notice today (6/30/17) that tickets will now show up as being printed.  This means you can no longer just change a customer’s seats or order, as it will not allow you to void the seats.  To void an order, you will need to have a Ticket Operations staff member do that for you. The Client Experience team will be overseeing this, so any seat changes need to be communicated to a Ticket Ops/Client Experience staff member so that they can make sure we correct the order.

For additions (new orders), do not worry about putting those on the google doc.  Anything that is just added new will get printed on its own, whether you choose to do Print@Home, or they want to choose mail.  They will not receive the nice stock if they place an order after July 6.  All tickets/parking after this date will be sent via Print@Home or Boca stock.  Please be sure to notify the customer of this.  We will offer mail (USPS Priority Mail) as an option until the large shipment of tickets goes out.  After this date, we will move to Print@Home or Will Call as the options.

We will be sending the print@home customers their tickets next week.  Once we send the run of print@home tickets, we will let you know so you can begin offering immediate print@home as an option to customers.

With the printing of tickets beginning, customers will be able next to start to utilize Ticket Transfer and Stubhub, so please be prepared for that.  We will be sending out communication to customers in July on how they can utilize those.

Tickets will be mailed from Arkansas directly in early August, and a date will be provided once finalized.  All packages go by USPS Priority Mail so we will provide tracking information.  Address changes can be made till the end of July, but they must be submitted in writing and provided to an Ops or Client Service staff member to add to the Google Doc.  After this time, mail forwarding is the option to provide the customer.  Golden Canes and above, along with Suite ticket holders will be sent out directly from the Hurricane Club and the Premium Sales staff respectively.

Any orders between July 7 and early August who select mail will be mailed directly from the ticket office and will be sent via USPS Priority Mail, and we will have those tracking numbers along with the main list.

Lastly, customers who have balance dues/non-compliant plans that were not approved to be printed, will remain unprinted until paid off.  

Arkansas State Ticket Allotment

We are sold out of our Arkansas State ticket allotment. We no longer have any inventory for this game.  Only Duke, UNC, and Pitt have tickets still available for HC members only.

FSU Ticket Allotment

We are sold out of our FSU ticket allotment. We no longer have any inventory for this game.  All other games are still available.

Premium Seating Website

http://hurricanesports.com/fls/28700/suites/index.html

FB Game Times Announced

Week One

•  Bethune-Cookman at Miami, 12:30pm, RSN

Week Two

• Miami at Arkansas State, 3:30pm, ESPNU

Week Three

• Miami at Florida State, 8pm, ABC as previously announced

Other Games

• Miami at Duke, 7pm, ESPN (Friday, Sept. 29)
• Georgia Tech at Miami, 8pm, ESPN (Thursday, Oct. 12)

MBB Relocation Process

MBB Relocations will be taking place this week. Everyone who requested to be relocated or expressed interest in upgrading or changing seats will be contacted in the order of their Hurricane Club giving level and points within each giving level.

The relocation process begins today, May 21 @ 9:00am and concludes Thursday, May 25^th @ 5:30pm. We will use Friday, May 26^th to go through all the upgraded accounts to verify both the PAC7/T-Fund sides are accurate.

F17 Away Game Information

Monday (4/24) we will be sending an email to all active Hurricane Club members (Those who have made a donation payment as of today) to communicate all 2017 Football Away Game Ticket Information.  Attached is the email that will be sent to all members.  Also attached is an information guide to reference through all questions. Deadline: June 1st.

As a constant reminder, specifically for Florida State, these are REQUESTS, which are not a guaranteed order, which is why are not taking any payment up front.  DO NOT TAKE ANY PAYMENT UP FRONT.  Applications will be posted later this afternoon so that they can be viewed in Pac7. 

Due to high demand for the FSU game, limits for ticket requests have been set based on donor levels. There is no limit on the number of tickets that you can request for any of the other games.

GIVING LEVEL	TICKET REQUEST LIMIT FOR FSU
Champions ($55,000)	Up to 12
Platinum/Life ($30,000)	Up to 10
Golden Cane Plus ($25,000)	Up to 8
Golden Cane ($17,500)	Up to 8
Silver Cane ($5,500)	Up to 6
Green Plus ($3,000)	Up to 4
Green ($1,500)	Up to 4
Orange Plus ($750)	Up to 4
Orange ($250)	Up to 2
Sebastian Plus ($150)	Up to 2
Sebastian ($50)	Up to 2

AWAY GAME SCHEDULE

• Saturday, September 9 at Arkansas State – Tickets: $30 each
• Saturday, September 16 at Florida State — Tickets: $100 each
• Friday, September 29 at Duke — Tickets: $62 each
• Saturday, October 28 at North Carolina — Tickets: $60 each
• Friday, November 24 at Pittsburgh — Tickets: $40 each 

New MBB Payment Plans

From now until the end of the month, we will now only be offering TWO-month payment plans for Men’s Basketball renewals.  The first payment will be today through April 30, and the last payment will be on May 31.  This is for tickets and donations.

Please be sure that this is the only payment plan you’re offering.

New Sales - Season Ticket Payment Plan Update

We have now moved to a 4-month payment plan for all new football season ticket sales. This payment plan will end on July 31^st. Going forward, there will no longer be any 5 or 6 month payment plans. Please remember the first month's payment is due at the time of purchase.

Men’s Basketball renewals will be using a 3 month payment plan with payment dates on 4/15, 4/28, 5/31. We will then be moving to a 2 month payment plan for MBB renewals beginning April 16^th.