Orange Bowl Information

Orange Bowl Ticket Information:
Item: BL-OB
Billing Plan: B
Disposition: BL

Ticket Request Limits:

Level	Orange Bowl
Golden Cane & Above	8
Silver Cane	6
Green Plus/Green	4
Orange Plus/Orange	2
Sebastian Plus/Sebastian	2
Football Alumni	2

Request deadline is Wednesday, December 6 at 5pm.

100 Level (Hyundai Club/General) - $230/ticket
Corner Club Level - $230/ticket
300 Level - $105/ticket

• Student Tickets - $37.50 per ticket (could lower) 
• Student Item is as follows: F14S:1:S (Limit of 1 per student)
• Billing Plan: ST (must be added)
• Do not charge students right away, this will be determined by a random lottery that is not related to attendance (per Student Affairs)
• Will be done via random lottery on Tuesday night
• Tuesday at 5pm is student request deadline, done through online applications (similar to HC members)

We are the South Sideline team, so we unfortunately do not have any seating there.

We do not have full sections in some areas, so please be cognizant that full colors do not mean full sections.

We will be allocating in this order upon assigning based on donor level/points within donor level:
1) 118/119
2) Corner Club
3) 100 Level
4) 300 Level (Lower Rows then Upper Rows)

Ticket delivery will be primarily via print@home but final details will come later.

ACC Championship Game info

ACC Ticket Information

Location: Charlotte, NC

Site:  Bank of America Stadium

Total Allotment: 5,000 (includes ticket for player families/staff)

Sections:  131-140, & 101 (Band Section), 342-348

Item:  F13

Price Points:

• Price Level 1 - $213.43 – Club Sideline (342-347)
• Price Level 2 - $160.88 – Club Sideline (348)
• Price Level 3 - $128.70 – Lower Sideline (131-135)
• Price Level 4 - $64.35 – Lower Corner/Endzone (136-140)

Price Type: A

Request Limit:  8 tickets per customer

Delivery Method:  ACC (It must be this!) – All tickets will be sent via Print@Home by the ticket office the week of the game.

Billing Plan:  ACC – Please be sure to attach a credit card to be charged.  We will be charging cards next Tuesday, November 21.

Request Deadline: Monday, November 20, 5pm

Ticket Fulfillment/Processing Email Confirmations:  Will be sent on Tuesday, November 21.

Important Notes:

• Customers requests are not guaranteed, specifically in the price point they request, but also total.  If we demand exceeds supply in requests in price levels or in general, customers will be notified of a change in the price point (next available price point).  Emails will be sent on Tuesday, November 21 to notify of amount charged and tickets fulfillment.
• If customers would like to sit together, written requests must be made by all parties.  Allocations/ticket fulfillment will be done based on 2017 Hurricane Club giving level and points within giving level.  Groups will be allocated on lowest priority.
• All tickets will be emailed the week of the game, beginning on Monday, November 27.  Please make sure all customers have a valid email address.  This is a stadium/ACC policy, so all customers must abide.
•  A $15 order will be applied to all orders to cover credit card fees/Paciolan fees before processing.

FB Parking Update

A few parking updates for everyone.. Blue season parking is sold out. Orange single game parking for Notre Dame is also sold out.

Remaining availability:

Season Parking

·         Maroon & Orange only

Bethune/Toledo/GT/VT/UVA

·         Blue

·         Orange

·         Yellow

Notre Dame

·         Yellow only

FB Relocations

Moving forward we would like to use the following process for any relocations that you have with customers whose tickets were already printed/mailed/emailed:

1. Use disposition code “R” on the season tickets that you are selling as the new seats.
2. Get with Client Experience/Ticket Ops to cancel out old seats.
3. Have balance paid.
4. We will not print/distribute tickets until the old tickets are received back to our office.
5. If tickets were emailed, we can send the new seats via email right away once payment is completed.

Be sure to include the relocation and previous seat locations in the comments & special handling for us to reference when we receive the old tickets back and are printing the new ones.

Please use this process moving forward as this will help eliminate customers using wrong tickets and also keeps them accountable to get us items that could create potential seating issues on game day.

Football Season Ticket Shipment

All football season tickets will be sent this weekend beginning on Friday, August 11 via USPS Priority Mail (2 or 3 day delivery).  Once the packages leave Arkansas, an email will automatically be sent via USPS directly to the customer to provide the tracking # for their packages.  We will receive a spreadsheet from our printing company with these numbers and will distribute and import these into Pac7 as well for reference.

Please be sure to note that email says, beginning to mail on Friday, August 11.  As we will be mailing any late packages throughout next week as well.  Also, mail will no longer be an option online for new season ticket purchases, and we ask that you only offer print@home or will call as options over the phone moving forward.

Lastly, when customers call, please be sure to troubleshoot their questions when seeing if their tickets were mailed:

• Check to see if they have been printed already
• Check the tracking # spreadsheet
• We will be updating the tracking # spreadsheets as we mail daily
• Check to see if customer has a balance due or is will call
• If tickets have not been printed and they want to switch to print@home or Will Call, this is possible, by changing the disposition

Single Game On-Sale

Below is the timeline for when we will be going on sale for individual game football tickets for each group

• 7/26-7/27 – Golden Canes
• 7/28 – Silver Canes
• 7/31 – Green (afternoon) & Green Plus (morning)
• 8/1 – Orange (afternoon) & Orange Plus (morning)
• 8/2 – Sebastian (afternoon) & Sebastian Plus (morning)
• 8/2 – Former players
• Sponsor presale – 8/3 9:00 am
• Dolphins season ticket holder presale – 8/3 9:00am
• General public – 8/4 9:00am

Football Season Printing

You will begin to notice today (6/30/17) that tickets will now show up as being printed.  This means you can no longer just change a customer’s seats or order, as it will not allow you to void the seats.  To void an order, you will need to have a Ticket Operations staff member do that for you. The Client Experience team will be overseeing this, so any seat changes need to be communicated to a Ticket Ops/Client Experience staff member so that they can make sure we correct the order.

For additions (new orders), do not worry about putting those on the google doc.  Anything that is just added new will get printed on its own, whether you choose to do Print@Home, or they want to choose mail.  They will not receive the nice stock if they place an order after July 6.  All tickets/parking after this date will be sent via Print@Home or Boca stock.  Please be sure to notify the customer of this.  We will offer mail (USPS Priority Mail) as an option until the large shipment of tickets goes out.  After this date, we will move to Print@Home or Will Call as the options.

We will be sending the print@home customers their tickets next week.  Once we send the run of print@home tickets, we will let you know so you can begin offering immediate print@home as an option to customers.

With the printing of tickets beginning, customers will be able next to start to utilize Ticket Transfer and Stubhub, so please be prepared for that.  We will be sending out communication to customers in July on how they can utilize those.

Tickets will be mailed from Arkansas directly in early August, and a date will be provided once finalized.  All packages go by USPS Priority Mail so we will provide tracking information.  Address changes can be made till the end of July, but they must be submitted in writing and provided to an Ops or Client Service staff member to add to the Google Doc.  After this time, mail forwarding is the option to provide the customer.  Golden Canes and above, along with Suite ticket holders will be sent out directly from the Hurricane Club and the Premium Sales staff respectively.

Any orders between July 7 and early August who select mail will be mailed directly from the ticket office and will be sent via USPS Priority Mail, and we will have those tracking numbers along with the main list.

Lastly, customers who have balance dues/non-compliant plans that were not approved to be printed, will remain unprinted until paid off.  

Arkansas State Ticket Allotment

We are sold out of our Arkansas State ticket allotment. We no longer have any inventory for this game.  Only Duke, UNC, and Pitt have tickets still available for HC members only.

FSU Ticket Allotment

We are sold out of our FSU ticket allotment. We no longer have any inventory for this game.  All other games are still available.

Premium Seating Website

http://hurricanesports.com/fls/28700/suites/index.html

FB Game Times Announced

Week One

•  Bethune-Cookman at Miami, 12:30pm, RSN

Week Two

• Miami at Arkansas State, 3:30pm, ESPNU

Week Three

• Miami at Florida State, 8pm, ABC as previously announced

Other Games

• Miami at Duke, 7pm, ESPN (Friday, Sept. 29)
• Georgia Tech at Miami, 8pm, ESPN (Thursday, Oct. 12)

MBB Relocation Process

MBB Relocations will be taking place this week. Everyone who requested to be relocated or expressed interest in upgrading or changing seats will be contacted in the order of their Hurricane Club giving level and points within each giving level.

The relocation process begins today, May 21 @ 9:00am and concludes Thursday, May 25^th @ 5:30pm. We will use Friday, May 26^th to go through all the upgraded accounts to verify both the PAC7/T-Fund sides are accurate.

F17 Away Game Information

Monday (4/24) we will be sending an email to all active Hurricane Club members (Those who have made a donation payment as of today) to communicate all 2017 Football Away Game Ticket Information.  Attached is the email that will be sent to all members.  Also attached is an information guide to reference through all questions. Deadline: June 1st.

As a constant reminder, specifically for Florida State, these are REQUESTS, which are not a guaranteed order, which is why are not taking any payment up front.  DO NOT TAKE ANY PAYMENT UP FRONT.  Applications will be posted later this afternoon so that they can be viewed in Pac7. 

Due to high demand for the FSU game, limits for ticket requests have been set based on donor levels. There is no limit on the number of tickets that you can request for any of the other games.

GIVING LEVEL	TICKET REQUEST LIMIT FOR FSU
Champions ($55,000)	Up to 12
Platinum/Life ($30,000)	Up to 10
Golden Cane Plus ($25,000)	Up to 8
Golden Cane ($17,500)	Up to 8
Silver Cane ($5,500)	Up to 6
Green Plus ($3,000)	Up to 4
Green ($1,500)	Up to 4
Orange Plus ($750)	Up to 4
Orange ($250)	Up to 2
Sebastian Plus ($150)	Up to 2
Sebastian ($50)	Up to 2

AWAY GAME SCHEDULE

• Saturday, September 9 at Arkansas State – Tickets: $30 each
• Saturday, September 16 at Florida State — Tickets: $100 each
• Friday, September 29 at Duke — Tickets: $62 each
• Saturday, October 28 at North Carolina — Tickets: $60 each
• Friday, November 24 at Pittsburgh — Tickets: $40 each 

New MBB Payment Plans

From now until the end of the month, we will now only be offering TWO-month payment plans for Men’s Basketball renewals.  The first payment will be today through April 30, and the last payment will be on May 31.  This is for tickets and donations.

Please be sure that this is the only payment plan you’re offering.

New Sales - Season Ticket Payment Plan Update

We have now moved to a 4-month payment plan for all new football season ticket sales. This payment plan will end on July 31^st. Going forward, there will no longer be any 5 or 6 month payment plans. Please remember the first month's payment is due at the time of purchase.

Men’s Basketball renewals will be using a 3 month payment plan with payment dates on 4/15, 4/28, 5/31. We will then be moving to a 2 month payment plan for MBB renewals beginning April 16^th.                    

Men's NCAA Ticket Information

Each work station should have a guide for ticket information and how to input it into Pac7 when taking requests from Hurricane Club members. We are only taking requests from Hurricane Club members for NCAA Tickets.  The deadline for the First/Second rounds if Tuesday, March 14 at 5pm.  They are being sent an email tonight with information to login and submit requests online.  We will be taking ticket requests for future rounds as well.

The biggest thing to note is the first and second rounds are charged on a round-by-round basis, therefore if we do not advance to the second round, we will not have tickets for any customers.  If we do advance, we will charge customers who requested second round tickets immediately after our first round game.

We will be sitting in Section 120 for the First Round on Friday. Please do not guarantee a customer any specific row or seating in this section.

For the Regional and Final Four, tickets are sold in all-session booklets, and customers are required to purchase in this manner, as we will not be selling via individual sessions.

Football Sales/Relocations

Inventory in PAC has been updated since the end of the renewal process.  You will notice in some of the higher demand areas that there are “u” holds remaining that you are able to see.  These are available for you to sell over the phone, but are not visible online.  You may sell “u” holds as season tickets, and also continue to use the “F” holds for season sales.  Only the “F” holds are visible online, but all are available to sell for season ticket inventory.

Below are the new protocols in place regarding new football sales:

1. The maximum number of seats a new account can be sold is eight (8).
2. The maximum number of seats a new account outside the state of Florida can be sold is four (4).
3. The maximum number of seats a current STH can add is eight (8).
4. Any account requesting more will need to be approved by Mackie.  I will need specific details on this request for it to be considered.

Customer Relocation Data

The customer relocation data spreadsheet is saved to the desktop to each of your computers. The report shows who is involved in the relocation process, and their date and time of selection.  It also shows their PIN which will act as their password for the initial login, but then will only matter if they have not linked their online account yet. These times will also be uploaded to view in the User Defined field of Pac7 or back office.

Relocation Test Site

Here is the link:  https://hurricanesportal.io-media.com/

Here is a test account to use:

Customer: 2516907

PIN/Password: 5344

Please DO NOT go all the way through the process or else the test account becomes closed and no one else can use it!

ACC Tournament - Sold Out

We have sold out of our allotment for ACC Tournament booklets.  We do not have any lower or upper level booklets available for any Hurricane Club members or the public remaining. Everyone who placed a pre-order for tickets prior to the deadline on February 6th, received tickets.

Season Ticket Renewal Changes

Please make sure that you are also updating the donation (and the donation payment plan if necessary) if a customer calls in to upgrade or drop season tickets. There have been too many cases of people only updating the ticket side and forgetting about the donation. This can cause the customer to be overcharged or even undercharged which will make for an uncomfortable phone call when we reach out to them to collect additional money in May. So please make sure you are doing it correctly!

February Payment Plans

Now that we are in the month of February, we will be using different payment plans for all Football renewals and new sales.  

All renewals must be placed on a 4 installment payment plan. This means that anyone who renews their tickets in the next 2 weeks (prior to the seats being dropped) will need to be placed on a 4 Installment Payment Plan. This will charge them today, and then their second charge will not occur until March 31st.

Any new sales can be placed on a 5 or 6 month payment plan. This means they will be charged today, their second charge will not occur until March 31st, and their final payment will be in June (5-month PP) or July (6-month PP).

2017 Football Schedule

Today, the ACC released the football schedule for the 2017 season.

5 Month Payment Plan

For the remaining two weeks of our renewal period, since we have passed January 15^th, we are now offering a 5 installment payment plan.  This means that anyone who renews/purchases new season tickets between now and January 31, will need to be placed on a 5 Installment Payment Plan. This will be charge them today, and then their second charge will not occur until February 28. 

2017 MBB ACC Tournament Ticket Information

Request applications for the 2017 ACC Men’s Basketball Tournament are now live for all Hurricane Club members. Please see below for important information regarding the tournament.

The ACC Tournament is being held at the Barclays Center from March 7^th-11^th. The request deadline for all Hurricane Club members is Monday, February 6^th at 5 P.M. 

Requests will be fulfilled and allocated by Hurricane Club giving level. All members will be limited to requesting a maximum of 8 booklets.

Due to limited inventory, we are only offering lower level booklets to Silver Cane and above. 

Green Plus and below will be offered the ability to request upper level booklets. 

Payment Method for Requests

We will NOT be charging credit cards until we can determine we are able to fulfill the customer’s request. Customers will be notified on Wednesday, February 8^th if their request was fulfilled. Like last year, we will be taking the credit card information, and then charging cards after the deadline. We CANNOT guarantee any requests until after the deadline. This means that even though someone may request lower level, we may have to allot and allocate their seats in the upper based on demand and requests.  At the point if we run out of lower level seating, we will then only allow customers to request upper level booklets and not even put the lower level as an option on their application.

Our sections for the tournament are 25, 26, 28, 125, 126, 226, 227, and 228. (See Attached Map)

Pricing:

Lower Level Booklets: $598 per booklet

Upper Level Booklets: $398 per booklet

·         Do NOT charge anything at the time of putting their request into the system. They will be charged automatically on February 8^th if their order is fulfilled.

Season Ticket Handling Charge

Please make sure you are charging the $20 handling charge on the first payment of all renewals and new season ticket sales. There have been multiple cases where these have not been put in the account or simply not included in the first payment of the payment plans. The first payment of a payment plan should always include the amount for the first month plus an extra $20 for the handling fee.