2017 Young Alumni

Year 1: December 2016 or May 2017
Year 2: December 2015 or May 2016
Year 3: December 2014 or May 2015
Year 4: December 2013 or May 2014
Year 5: December 2012 or May 2013

People who graduated in May 2012 and beyond do not qualify.

2017 Renewals

We are sending out an e-mail today to all season ticket holders with renewal information for both Football and Men's Basketball. Please ask a manager to review the process with you when you come into the office.

Every season ticket holder will receive a personalized renewal page that outlines the entire process. (Example below). On this page, it will show their balance for donation and tickets for each sport. From there, it will direct them to login to their account where they can access their renewal application. If they have FB & MBB, they must complete the renewal for both sports together at the same time online. If they only want to renew one of the sports today but not the other, then they must do that over the phone with a ticket representative.

To be considered for a Football relocation, the customer must be paid in full or enrolled in a payment plan option by January 31, 2017. They will receive an email during the week of February 20, 2017 with your relocation date and time. All relocations will be completed online via an interactive seat map.

Men's Basketball relocations can be requested online in the comments section of the renewal application. The seat relocation process will take place from April 13 to May 1, 2017. We will be calling these customers to review available seats.

Renewal Timeline
Monday, December 12 - Renewal Period begins for FB & MBB
Wednesday, December 14 - New sales begin for FB
Sunday, January 15 - Deadline to enroll in a 6-month payment plan for either FB & MBB
Tuesday, January 31 - Football Renewal Deadline
Tuesday, January 31 - Deadline to enroll in 5-month payment plan or pay in full for FB
Monday, February 27 - Football relocation process begins
Friday, April 28 - Men's Basketball Renewal Deadline
Friday, April 28 - Deadline to pay in full for HC seating donations and MBB season tickets
Monday, May 22 - Men's Basketball relocation process begins

Bowl Game Parking

For customers inquiring about parking, please push them to this link:  https://russellathleticbowl.clickandpark.com/

Russell Athletic Bowl

We have been selected to play in the Russell Athletic Bowl on Wednesday, December 28 at 5:30 p.m. vs. West Virginia University.

We will be taking requests from Hurricane Club members until 5 p.m. on Monday, December 5.  At 5 p.m., we will turn all remaining ticket inventory on sale to the general public.

All HC members are submitting requests that are $0, and then their price will be determined upon allocations tomorrow evening.  Tickets will be fulfilled and allocated based on HC giving level and points within giving level.

Ticket Price Options:

• $89 – Corner (Lower Level/Plaza Level)
• $105 – Goalline (Lower Level/Plaza Level)
• $110 – Redzone (Lower Level/Plaza Level)
• $131 – Midfield (Lower Level/Plaza Level)
• $157 – Open Air Club (Lower Level/Plaza Level)
• $257 – Indoor Club (Lower Level/Plaza Level) – Will mainly go to GC and above based on inventory

For customers inquiring, our seats are located in the 100 Level and Plaza Level along the East sideline.

Customers are not guaranteed a specific price point as it is based on demand and allocations.  You may type any specific seating requests customers may have in Special Handling.

Tickets will be shipped via UPS 2 Day Service beginning on Wednesday, December 14, with the last shipment leaving on Wednesday, December 21.  All other tickets can be designated as Will Call.  Gameday Will Call location and time information will be sent out once determined.  Will Call tickets may begin to be picked up on Wednesday, December 14 from the ticket office at the Watsco Center.

Please be sure to still add the billing plan as we will charge credit cards tomorrow night once price levels have been determined.  A $15 order charge to cover UPS/credit card fees will be applied to all fulfilled requests.

We are doing an offer to Former Players for tickets as well at this time in the $89 and $105 price areas.

We are also offering all UM students a chance to purchase up to 2 tickets for $15 each, that will be located directly behind our band.  These are specially priced tickets through the bowl that we receive.  These will be available only via will call pick up.

Basketball Employee Day

Employee Day for Men’s and Women’s Basketball is now live.

For selling to a customer over the phone, please use the Basketball Employee Day control. This includes access to both sports at the employee day prices. The price for men’s is $1.50  and $1.00 for women’s. Just like last year, we will offer the pre-game tailgate for the MBK employee day games, which will also be $1.50.

IMPORTANT – When you select an employee day event through item sales, it will auto-assign the pre-game tailgate as well. Please double check with the customer to see if they would like to attend the tailgate. If the customer does not, simply delete the tailgate item out of the order.

The employee day events for each sport are listed below:

Men’s Basketball
·         12/16 FAU
·         12/31 N.C. State
·         1/12 Notre Dame

Women’s Basketball
·         12/29 FSU
·         1/08 Notre Dame
·         1/11 Virginia Tech

Miami vs Duke

The ACC announced the football game vs Duke on Saturday November 26th will be at 3:30pm on ESPN2.

Bowl Game Information

We released football bowl game information to all Hurricane Club members today. They are able to submit priority requests for any of the available bowl options that Miami may be chosen to play in. They will not be charged anything today at the time of their request (all items are $0). Customers will only be charged if Miami is selected to play in the bowl game that they requested. A $15 order charge will be added to all processed requests in order to cover credit card fees, shipping fees, and transnational fees by Paciolan. Tickets will have the option to be shipped via UPS 2-Day Service or will call pick up.

If you are taking their request over the phone, please put the Billing Plan "B" in each item's order line. Then go into the "B" bill plan when prompted by Pac7 in order to add the credit card to their order.

Employee Day Distribution Info

• Gables One
• Mon, Nov. 14 - 11am-1pm
• Conference Room 745
• Medical Campus
• Tues, Nov 15 - 11am-1pm
• Schoninger Quad
• RSMAS
• Wed, Nov. 16 - 11am-1pm
• Breezeway
• Gables Campus
• Thurs, Nov. 17 - 11am-1pm
• Breezeway - by Food Court

All other campuses will have their tickets sent to their campus rep the week of the game.

F17 Season Ticket Deposits

We are now accepting season ticket deposits for the 2017 football season. Customers can access this through our website under Football Tickets. Please visit the following link to familiarize yourself with what's on the site. http://ev11.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AMIAMI%3AF17%3AD%3A&linkID=miami&shopperContext=&pc=&caller=&appCode=&groupCode=FB-ST&cgc=

You can also take deposits over the phone by inputting the following information. There are 2 different levels of deposits. Customers who place a $50 deposit will receive priority access over those who choose the $0 deposit item. 

Event:  D

Price Level:  1

Price Type:  D - $50 option 

Price Type:  D2 - $0 Option

Quantity:  Only needs to be 1, it is purely a deposit for interest, no need to do it based on # of seats.

@Virginia Game Time

Kickoff for Miami's game against UVA is scheduled to kickoff at 2:00 p.m. It will be televised on Regional Sports Network.

Pitt Game Time

Kickoff for Saturday's game against Pittsburgh is scheduled to kickoff at 12:30 p.m. It will be televised on the ACC Network.

MBB Parking

Men's Basketball parking can not be sent print at home. It's a little different than parking for football. Since the parking passes aren't scannable in our lots here, everyone will need to receive the physical pass. Whenever you sell a parking pass at the window, please tell a manager the lot and pass number that you sold and they will get it for you.

MBB Season Ticket Mailing

MBB Season Tickets are beginning to mail from our printing company today. These are being sent via USPS Priority mail so delivery is generally 2-3 business days.

Charge Verification Process

Please talk to a manager if you are before you process any transaction that is $2,000 or more. This is a new policy and must be adhered to.

SOLD OUT!

We are officially sold out of all employee day tickets. This means we are no longer offering the $1 tickets for UNC or Duke. They can still purchase public rate tickets to the game if they're interested. These begin at $25.

We will still be going out to each campus to distribute tickets, but we will no longer be selling.

UNC Game Time

Miami vs UNC will kickoff at 3:30 p.m. The game will be aired live either on ABC, ESPN or ESPN2.

FSU 1/2 Off Club

We are not offering 1/2 off club tickets the week of the FSU game. Every other game will still have that promotion offered.

FSU Band

For anyone who asks, the FSU band will be located in sections 328 and 329.

Employee Day Distribution Dates/Times

• Gables One
• Mon, Oct. 3 - 11am-1pm
• Conference Room 745
• UM Hospital
• Tues, Oct. 4 - 10am-1pm
• Seminar Center (1st Floor South Bldg)
• RSMAS
• Wed, Oct. 5 - 11am-1pm
• Breezeway
• Gables Campus
• Mon, Oct 10 - 10am-1pm
• Shalala Student Center (3rd Floor Ballroom)
• Medical Campus
• Tues, Oct 11 - 10am-1pm
• Schoninger Quad

Away Game Tickets

All remaining away game tickets (Virginia Tech, Notre Dame, Virginia and NC State) were mailed from our office on Friday 9/23.  If someone ordered multiple away games, their tickets will come in one envelope via USPS.

The only tickets that were not mailed were customers with balance dues and will call. We will be contacting the balance dues next week and if we do not receive payment we will be cancelling their orders. 

Moving forward, we will not have any more away game tickets to sell through our office.  Customers must go through the home ticket office in order to attempt to purchase. 

If a customer does not receive their away game tickets by the week of the game they purchased, they can email canestix@miami.edu to request a reprint and we will have it reprinted and distribute to the customer or a person of choice at our visiting team will call.  We cannot reprint or email tickets within our office since the tickets were initially printed and distributed through the home venues’ ticketing software.  Customers cannot return their tickets because they do not want them anymore, we are not accepting cancellations at this point.

Canes VR

We have introduced Canes VR (Virtual Reality) to our fans. They can purchase a years worth of content that includes virtual reality experiences that allows fans to experience what it's like to be in the middle of the action of any Hurricanes sport team.

If you get any questions about the virtual reality product that we introduced today, please let the people know that it is a pre-sale and the actual headset and code to get the content won’t be sent out until mid-October.

Season Ticket Holder price: $20

General Public Price: $30

Employee Day

Please make sure you are only selecting E holds again. Do not select any O's anymore.

Baseball Season Ticket Renewal

Invoices for all baseball season ticket holders to renew their seats have been sent out. The deadline to renew their tickets before they are dropped from their account is November 30th. Customers can either pay in full or choose to pay off with a payment plan.

If customers are looking to purchase additional season tickets, currently only general admission season tickets are on sale. If they are looking to buy reserved seats, that will become available at a later date.

App State Will Call Information

We will be located at the East Gate of Kidd-Brewer Stadium.  Our will call will open at 10:30 a.m. and we will close at the beginning of halftime.

Game time is at 12pm.

Men's Basketball Schedule

The full men's basketball schedule has been released to the public. You can view the schedule here.

Season tickets will not be mailed for another few weeks.

Single Game tickets are not on sale yet. A date has not been finalized.

FB Season Parking

We are out of season parking for the rest of the year. Customers will have to purchase individual single game parking for any remaining game that they would like to attend.

It is cheaper now to purchase the parking passes individually game by game.

FSU Single Game Parking

We only have Yellow Parking remaining for FSU at this time.  All other lots are sold out at this time.

Employee Day Distribution Locations

Medical Campus – The Courtyard/Quad

Gables One – Conference Room 745

RSMAS – Breezeway

UM Hospital – Seminar Center in South Bldg. on First Floor

Gables – The Rock

Half Off Club Tickets

We are offering the same promo as years past for any Season ticket holder who has Club season tickets. They can purchase 1/2 off single game tickets in the Club level the week of each game.

There is no limit on how many additional tickets they can purchase. Please use any "O" in the map.

Price type - AHO

Blue Parking

We no longer have BLUE season parking available. We can still sell the Blue lot for single games.

Maroon/Purple Parking

Due to limited inventory, we no longer have Maroon or Purple season parking available. You can still sell those colored lots for all single games EXCEPT FSU.

This was done in order to assist with fulfilling premium area ticket orders throughout the season.

Football Employee Day part 2

You MUST be using the Employee Day - Phone control when in Pac7. If someone comes to the window, please make sure to use Employee Day - Window.

Customers get 1 complimentary ticket (Price Type = CED), and up to 3 tickets for $1 (Price Type = AED).  Please be sure to delegate one ticket as a complimentary ticket during the purchase.  You will only be able to select E holds from the map.  My best practice suggestion would just be to put in the quantity that they want and click find (best available) seats, and not go searching through the map to waste time.  The seat selection will find the best available seats, and from there you will designate the price types.  Customers may also get 1 parking pass in the Orange Lot for $10 (Price Type = AED).

Will Call Options:

• BankUnited Center
• Boynton Beach (Tickets will be sent to campus)
• Boca Raton (Tickets will be sent to campus)
• Coral Springs (Tickets will be sent to campus)
• Deerfield Beach (Tickets will be sent to campus)
• Gables Campus
• Gables One
• Hollywood (Tickets will be sent to campus)
• Medical Campus
• Other Campus (Tickets will be sent to campus)
• Plantation (Tickets will be sent to campus)
• RSMAS Campus
• UM Hospital
• Gameday Will Call

Please be sure the designate the right will call for the customer, as it is imperative in getting the customer the tickets.

Ticket distribution dates and times will be sent later this week, and we will begin to distribute next week on campus locations as a team, both ticket operations and ticket sales.

When selecting what account to sell the tickets into, it MUST be a 9+C# account, as these are the accounts provided by campus.  These customers have a customer type of FS16, that prove their eligibility.

Football Employee Day

Important Notes:

-Faculty/Staff can only select ONE game for which they can purchase all 4 tickets. (No splitting tickets over multiple games)

-They can only get 1 complimentary ticket, and 3 $1 tickets.

-Each ticket will have the $10 concessions only (no merchandise) voucher on it.

-Customer must select the proper location for which to pick up his/her tickets.  We will not mail any tickets (Except Branch campuses).

-Customers can buy 1 orange parking pass for the selected game for $10.

-Only customers with Customer Type FS16 will be eligible to purchase, as it must be the 9+C# account to be used.

The games for which an employee can select are:

-Saturday, September 3 vs. FAMU

-Saturday, September 10 vs. FAU

-Saturday, October 15 vs. UNC

-Saturday, November 26 vs. Duke

Here is the link so you can do a test run through:  http://ev11.evenue.net/cgi-bin/ncommerce3/SEGetGroupList?prc=F16-ED&caller=PR&linkID=miami&RDAT=&RSRC=

GT - Sold Out

We are sold out of our Georgia Tech allotment at this time.  Please defer any customers to the GT website, ramblinwreck.com to purchase tickets.

Stadium Sun Chart

Please make sure you always have this site pulled up when you're in the office. This will help you answer any sun questions within the stadium this year. It's broken down by month and time estimates if you open up each gallery.

http://newmiamistadium.com/faqs/

Ticket Pulls/Address Changes

We can no longer accept pulls/address changes for season ticket mailing.  If customers call to change their address, remind them to set up mail forwarding.  If their tickets haven’t been printed yet, then you can update their address no problem.

Also, be sure you’re offering Print@Home as main option moving forward.

FB Single Game Public Sale

Single game tickets and parking will be available to the general public to purchase beginning Monday, August 1st at 8:30am both online and over the phone.

For FSU, only club level tickets will be available, in hopes of selling out the upper and lower level tickets with season tickets.

Upper level tickets are also available due to unused visiting team tickets for the other 5 home games.

Single Game Football Ticket Pre-Sale

The Pre-Sale to purchase football single game tickets is for Hurricane Club members only! Any remaining tickets will be open to the public beginning August 1st.

The only anticipated inventory to be available for FSU is club seating. The only way to guarantee a non-club seat for the FSU game is to purchase season tickets.

Pre-Sale schedule will be as follows:

• Monday, July 25 at 9 a.m. – Golden Canes, Golden Cane Plus, LIFE, Platinum & Champions
• Tuesday, July 26 at 9 a.m. – Silver Canes
• Wednesday, July 27 at 9 a.m. – Green Plus
• Wednesday, July 27 at 1 p.m. – Green
• Thursday, July 28 at 9 a.m. – Orange Plus
• Thursday, July 28 at 1 p.m. – Orange
• Friday, July 29 at 9 a.m. – Sebastian Plus
• Friday, July 29 at 1 p.m. – Sebastian

Single game pricing maps for tickets and parking should be at each of your work stations. Please use those to ensure you are giving out the correct information to customers.

Season Ticket Mailing Update

Please see below for any customers who call in asking when they'll receive their season tickets:

Our season ticket shipment has been delayed until approximately Friday, August 12.  We are hoping they get them out a little earlier than that, however we are sending via USPS Priority Mail which is no more than a 3-day delivery window, so most customers should receive their tickets during the week of August 15-19.

Appalachian State

We are sold out of our allotment of tickets to the Appalachian State game. Customer's will need to check on availability through their ticket office or on any secondary sites (Stubhub).

Stadium Name

The football stadium is no longer called "Sun Life Stadium". Please refer to it as "New Miami Stadium" until there's a new naming rights deal announced.

Football Payment Plans

Today is the last day you can offer a two month payment plan, and after today there are no more payment plans to be offered, customers must pay in full unless approved by a manager.

5 Game Plan for Football

All,

The 5-Game Plan Option (Excludes FSU) is now live online. Please make sure when you sell it that you use the disposition DP (Delayed Print@Home) for both the tickets and the parking option. We will email these tickets no later than August 5th. You may only use Q holds for these items.

The item codes are 5 for the ticket item and 5P for the parking item

CWS Ticket Info

We are currently taking ticket requests for the College World Series. Tickets are available to Hurricane Club members and Season Ticket Holders only. The deadline to request will be Thursday, June 16 at 12pm. Request limits are the following: 

• Golden Canes and above - 6 tickets
• Silver Canes and below plus Season Ticket holders - 4 tickets. 

Tickets for the visiting team will be on the 1^st base side of the field (sections 107, 108, 202, 302) and tickets for the home team will be on the 3^rd base side of the field (sections 116, 117, 222, 322). Tickets will be available for pickup at Gate 2 of TD Ameritrade Park beginning 2 hours prior to each game Miami participates in. Please remember that only the customer of record can pick up his/her tickets. Ticket prices range from $32 - $39 depending on the session being played. 

All requests can be processed by the customer in their online account through their College World Series application. Customers can request tickets to all potential games that they would like to attend, however their credit card will not be charged until it is determined that the Miami will be playing in the requested session. If we are to take any requests over the phone, the application item is accessible through Pac7 similar to how we took orders for basketball postseason. 

If you need to enter a request in manually into Pac7, please use the following item codes as these are the only potential games that Miami can play in:
·         CWS2 – Saturday, June 18 at 7pm
·         CWS5 – Monday, June 20 at 1pm
·         CWS6 – Monday, June 20 at 6pm
·         CWS9 – Wednesday, June 22 at 6pm
·         CWS11 – Friday, June 24 at 2pm
·         CWS13 – Saturday, June 25 TBD (if necessary)
·         CWS15 – Monday, June 27 at 6pm (CWS Finals Game 1)
·         CWS16 – Tuesday, June 28 at 7pm (CWS Finals Game 2)
·         CWS17 – Wednesday, June 29 at 7pm (CWS Finals Game 3 – If necessary)

Please make sure these items are marked with the CWS bill plan and store the credit card they would like to use in the payment plan. Their credit card will be charged as soon as we know we are playing in their requested session and that we can fulfill their order.

Only the customer of record may pick up his/her tickets!

We will be playing Arizona in our first game on Saturday night at 7pm (central time).

Super Regional Reserved Tickets

Reserved seats for the baseball super regional are SOLD OUT! All we have remaining are general admission seating.

Our games are all going to be aired on ESPNU.

Super Regional Tickets

Friday – 5 p.m.

Saturday – Noon

Sunday – Noon (If Necessary)

The box office will open 2 hours prior and remain open throughout the duration of the game.

All-Session (up to 3 games):

Field Box	$    60.00
Chair back	$    50.00
Gen. Adm.	$    30.00
Gen. Adm. (Y)	$    20.00

Single Session:

Field Box	$    30.00
Chair back	$    25.00
Gen. Adm.	$    15.00
Gen. Adm. (Y)	$    10.00

Currently on-sale:
  -General Admission All-Session
  -General Admission Individual Session
  -Reserved All-Session (Hurricane Club & STH only)

Future on sale:
  -Reserved All-Session (public) (Wednesday, June 8th at 5pm)
  -Reserved Single-Session (public) (Thursday, June 9th at 5pm)

If you need to buy the Super Regional tickets into someone's account. Please remember the following:
ITEM= SR (all-session)
ITEM= SR1, SR2, SR3 (individual session)

All tickets will be sent Print at Home! Certain exceptions will be allowed for will call.

Dolphins Move Preseason Game

As some of you may have seen, the dolphins are moving their first preseason game.  Today is the first that I have heard this and to my knowledge we have not yet been told that we would have to move our game.  Our message is still the same.  We are moving forward with the understanding that the stadium will be completed for game, but are working on a contingency plan.  As soon as we know anything more we will communicate it to all season ticket holders.

http://www.miamidolphins.com/news/press-releases/article-1/PRESS-RELEASE-Dolphins-To-Host-Falcons-August-25-In-Orlando/de205e42-6486-4f6e-bb61-8efcac9d4a37

MBB Payment Plan

There is now a 5 month payment plan option for men’s basketball.  Please do not use the 6 month options moving forward.

Baseball Regional Update

There will be 2 games on each day beginning Friday, June 3rd. Each game is its own individual session and will have its own individual ticket. The stadium will be cleared in between games. Game times are going to be 1pm and 7pm each day. Monday's game will be 7pm (if necessary).

The box office will open 2 hours prior and remain open throughout the duration of the game until the end of the 2nd game.

Reminder:
Currently on-sale:
  -General Admission All-Session
  -General Admission Individual Session
  -Reserved All-Session (Hurricane Club only)

Future on sale:
  -Reserved All-Session (public) (Tuesday, May 31st at 5pm)
  -Reserved Single-Session (public) (Thursday, May 31st at 5pm)

If you need to buy the Regional tickets into someone's account. Please remember the following:
ITEM= R (all-session)
ITEM= R1, R2, R3, R4, R5, R6 (individual session)

All tickets will be sent Print at Home! Certain exceptions will be allowed for will call.

Baseball Regional Timeline

Sunday May 29
-General admission all-session and single session tickets on-sale to the general public
-Hurricane Club members can begin to buy any open all-session reserved seats.

Tuesday, May 31 at 5pm
-Season ticket holder/Hurricane Club deadline to purchase all-session reserved tickets
-Any remaining all-session reserved tickets on sale to the general public

Thursday, June 2 at 5pm
-Any remaining reserved single game tickets on sale (all tickets available)

Green Parking

Green parking is officially sold out for the football season.

Seat Cancellations

You can not cancel anyone's season tickets without direct approval from a manager. If you've been given the OK to cancel, you must put notes in their account explaining the situation and why they cancelled their seats.

Let us know if you have any questions.

Men's Basketball Sales Timeline

Tuesday, May 10:

• Email went out to customers notifying them that we are dropping their seats (177 accounts).
• Relocation request email went out to anyone who renewed, asking them to submit a request via Google Doc of their request to relocate

Wednesday, May 11:

• At 12 p.m., we will start relocations/adding seats by Donor Level and Points within Donor Level 

Friday, May 13:

• Relocation process ends

Monday, May 16:

• Start contacting waiting list by Donor Level and Points within Donor Level, then by date of when customer joined waiting list

Monday, May 23:

• General Public On Sale of Men’s Basketball season tickets

Baseball Regionals

The baseball postseason e-mail went out today to all season ticket holders to begin pre-ordering their seats for both the Regional and Super Regional rounds. Please review the following ticket information to help assist with answering any questions you may receive.

Every season ticket holder will have their exact seats in their accounts for both the Regional and Super Regional rounds. The postseason bill plan “P” is already on each of the line items so all you have to do is go into the bill plan and add the credit card that they would like to use and save.

At this time, general admission all-session tickets can be added to any season ticket holder’s account who are looking to purchase additional tickets. If a customer is asking to purchase additional reserved seats, they will have to wait until after the deadline passes which is when we can determine if any remaining inventory is available. 

Deadline to reserve their seats is Tuesday, May 31st.

Regionals: June 3-6

Super Regionals June 10-12

Miami vs Florida Football

In case anyone calls in asking about it...

"The Miami Hurricanes will play the Florida Gators in Camping World Stadium during college football’s opening weekend in 2019. The neutral-site season opener is part of a series of Camping World Kickoff games in Orlando.

Tickets will go on sale in 2019, with Florida Citrus Sports members getting priority access as they do for the annual bowl games and for the 2016 (Florida State-Ole Miss) and 2018 (Alabama-Louisville) Camping World Kickoff games. For membership information, call 407.423.2476 or go to http://www.floridacitrussports.com."

Baseball Employee Day

We will be offering all UM employees a chance to purchase $1 tickets to any game of the FAMU baseball series. There is no limit on how many tickets they purchase. They must show their employee ID or provide a C# in order to purchase the tickets. They should also be able to purchase online through their account.

Price level 3, Price Type AED

Football Away Games

AWAY GAME SCHEDULE

• Saturday, September 17 at Appalachian State — Tickets: $60 each
• Saturday, October 1 at Georgia Tech — Tickets: $50 each
• Thursday, October 20 at Virginia Tech — Tickets: $70 each
• Saturday, October 29 at Notre Dame — Tickets: $150 each
• Saturday, November 12 at Virginia — Tickets: $40 each
• Saturday, November 19 at N.C. State — Tickets: $60 each

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Bill Plan Code:  A (Away Game Ticket Request)

Priority deadline for all away games (EXCEPT Notre Dame):

Wednesday, June 15 at 11:59 p.m.

Priority deadline for Green Level and above for Notre Dame:

Sunday, May 15 at 11:59 p.m.

Priority deadline for Orange Plus and below for Notre Dame (IF AVAILABLE):

Wednesday, June 15 at 11:59 p.m.

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Key Points to know

1. Ticket allocation is based on availability and will be assigned by priority rank within their giving level.
2. Anticipate Notre Dame Tickets selling out. 
3. Notre Dame will be the only game with request limits
4. The location, price and quantity of tickets that UM receives for each away game is determined by the host institution and varies with each away game.
5. Tickets will be mailed no later than 10 days before the game.
6. Your credit card will not be charged unless your ticket request is fulfilled. We cannot guarantee all requests will be fulfilled.  You will be contacted via email later in the summer if your away game request is fulfilled. 

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Deadline to REQUEST tickets for NOTRE DAME: May 15

GIVING LEVEL                                    TICKET REQUEST LIMIT-NOTRE DAME

Champions ($55,000)                               Up to 10

Platinum/Life ($30,000)                           Up to 10

Golden Cane Plus ($25,000)                    Up to 8

Golden Cane ($17,500)                            Up to 8

Silver Cane ($5,500)                                Up to 6

Green Plus ($3,000)                                 Up to 4

Green ($1,500)                                         Up to 2

Deadline to REQUEST tickets for NOTRE DAME IF AVAILABLE: June 15

GIVING LEVEL                                    TICKET REQUEST LIMIT-NOTRE DAME

Orange Plus ($750)                                 Up to 2

Orange ($250)                                         Up to 2

Sebastian Plus ($150)                             Up to 2

Sebastian ($50)                                       Up to 2

Football Seat Changes

All of the changes from the relocation period should be updated and correct in everyone's account now. All the open seats in the seat map are fair game to use for new sales or any other customer's who call in asking to change their seats. Please let a manager know when you relocate a customer so we can turn their old seats on for sale.

Spring Game Tailgate

The season ticket holder tailgate for the spring game is officially sold out!

Relocations

The upgrade website is:

https://hurricanesportal.io-media.com

Remember that people’s login information is their account number and their pin (even if they are already linked). Pin number can also be found in the Edit Patron screen in Pac7 and scrolling down to the E-Venue box. In the back office if you right click on your screen and then type in pd.ev.patron.i it will bring up a screen that will show you what customer’s pin number is. 

Every customer must do this online! The only way we can help them is by logging into the upgrade site as them and doing the same process that they would.We can help walk them through the process but we are not going to actually be doing the it for them (there will be certain exceptions - ask a manager). 

Steps:

1. Sign In
2. Select the seats that you want to switch or relocate and press continue
3. Find and click the new seats that they want to move to
4. Add to Cart
5. Checkout
6. Site will redirect to Hurricane Sports to confirm the change and set up payment/set up payment plan.

Once they finish the process, all changes are FINAL! As soon as they confirm through site, they can not go back into the site and try to relocate again. 

The only way they can add seats is if they are changing seats. Unfortunately, the system isn't allowing people to straight add seats.  This process is specifically for upgrading and relocating.

Football Non-Renewals trying to Purchase

When selling in new season tickets but the customer has a “NR” (non-renewal) in their account, please make sure you are putting in the PT as R__.  These are counting as renewals. Remember, you can check their seat location from last year by going into the F15 season and looking at their seatblocks.

Green Parking - Now Available

If anyone calls asking for green parking, it is now available!

Thanks!

Football Relocations

The relocation period for season ticket holders will begin Monday (4/4) next week! All season ticket holders are receiving an e-mail this morning with their upgrade date and time where they can login to our interactive online seat map.

Their times will not be changed! All times were slotted based off their giving level and their priority points within that giving level. If they want to move seats with friends or family, they have to wait until the person with the last time can access the site before they can all move together.

HOW TO FIND THEIR TIMESLOT ON PAC7:

• Click on the Patron tab at the very top of Pac7 (near Order Management & Item Sales)
• Get their account number
• Click the "User Defined" tab at the top
• You can see their Account Sales Rep and their Upgrade Timeslot

NCAA Regionals

Tickets are going to be $300 each and they will receive tickets to the Sweet 16 and the Elite 8 (regardless of whether Miami advances or not). We are taking requests from Hurricane Club members only until 5pm today. If we still have inventory remaining, we will put tickets on sale to Alumni.

Our lower level allotment is sections 107 and 108. Will call information will be sent out once determined. Please do not guarantee seating locations.

Only the customer of record may pick up his/her own tickets.

Spring Game

Football Spring Game will be on April 16th at 2pm. It's going to be held at Lockhart Stadium in Fort Lauderdale again. This is due to the renovations of Sun Life Stadium. As a result, there will not be a select-a-seat event in case people ask.

Event Schedule:

11am Voucher Distribution & Gates Open

12-1pm Autograph Session

2pm Kickoff

NCAA 1st Round Update

We have fulfilled all requests for the 1^st Round. All customers received seats in the lower level at $100 per ticket.  We will be charging credit cards this morning, and sending the confirmation email to notify customers that cards are being charged and that tickets will be available at will call at the box office on Thursday beginning at 4:30 p.m.

We will be sending an email to all alumni allowing them to purchase up to 2 tickets each in the upper level, which is our only remaining allotment.  Tickets are $76 per ticket and are located in Section 229, which are right above our lower level allotment behind our bench.

You will allocate actual seats when selling, so please be sure to assign the seats upon selling.

Item: R1

PL: 2

PT: A

All tickets will be will call, so please do not put any other disposition.  Customers of record must be the ones who pick up the tickets, NO EXCEPTIONS.  

NCAA 1st/2nd Round Ticket Information

Miami will be playing in Providence, RI on Thursday, March 17 against the University of Buffalo. Game time is scheduled to tip-off at 6:50pm E.T.

The 1st round ticket includes admission to both our game and then the Arizona vs Vanderbilt/Wichita State game that begins immediately after.

All tickets can only be picked up at Will Call. Only the customer of record may pick up his/her own tickets, NO EXCEPTIONS!

We will continue to take ticket requests from Hurricane Club members through end of the day, Monday, March 14 at 5 p.m. At 5 p.m. we will begin to work on the request fulfillment by donor level and points within the donor level. This is based on their 2015-16 Donor Level.  

An e-mail will be sent to all customers notifying them of request fulfillments

Football Seat Drops

Football seats have officially been dropped in all season ticket accounts who have not paid anything towards their tickets or donation! 

These seats are currently in a "u" hold for that specific customer to call in and still renew their tickets. DO NOT sell "u" holds seats to anyone except the season ticket holder who sat in those seats last year!! You can verify their location by going into the F15 season and looking at which seats they had. 

If that particular customer calls in to see if their seats are still available, please sell in as a “R” (renewal) price type. These seats will become available and open for anyone to select once the relocation period begins.

2016 NCAA Men's Basketball Tournament Information

We will be using the deferred billing plan item of “NCAA” in the Billing Plan column.  We will not charge the customer anything until we know we can get them tickets, and once we know we are playing in that round.

We will update the application after Selection Sunday to the true sites in Miami’s bracket once it is announced, and update the applications after each deadline.  The deadline for each round is Monday prior to each round at 5 p.m.  We will charge cards each Monday night, once it is determined that we can fulfill the customer’s request.

To view sample applications, you may login to this account:  http://ev11.evenue.net/cgi-bin/ncommerce3/GetApps?linkID=miami&RSRC=&RDAT=&linkSource=SR&caller=appList

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Requests will be fulfilled and allocated based on Hurricane Club Donor Level and priority points within the donor level.  We will not know our sections/locations until we receive our tickets, but in the NCAA we generally receive tickets on side court in one of the four quadrants.  If a customer has specific seating requests like aisle seat, ADA seating, group with another customer, etc., please put that in Special Handling next to each item requested.

Pricing is denoted under each option as well, as to what the ticket price may be.

Important notes:

• Customers must request Round 1 and Round 2 separately, even though they are in the same location.  We will have to do will call before each of those rounds.
• The Sweet 16/Elite 8 tickets as well as the Final Four tickets are for the entire weekend.  Even if Miami does not advance after one of those rounds, the customer will be provided tickets to both rounds.  Tickets for both sessions will be provided at their first will call pick up, they will not need to come back to pick up the next round if Miami advances.
• We will send out email notification on Tuesday of each week to notify of credit cards being charged, as well as Will Call locations/times for each round.

Phones

Please make sure you are logging out of your phone before you leave every day!! This is extremely important!

Bark in the Park

Bark in the park will be held on Saturday, Mar. 19 vs Louisville at 8pm. Tickets are $12 each. Please direct any specific questions to Logan Davis.

Few things to note:

• Entrance will be Right Field
• GA Stands will be reserved for Bark in Park participants
• Mobile pet adoption will take place during the game
• Humane Society of Greater Miami will receive $4 for each ticket sold
• All dogs MUST be on leash
• Current on all vaccinations
• No dogs will be allowed near concession area
• Season Ticket Holders with pets will need to purchase a ticket for BIP (sit in RF GA Stands)

Baseball - Prohibited Items

• No aerosol cans
• No alcoholic beverages
• No illegal drugs
• No animals (except certified service dogs)
• No beach balls or other inflatables
• No bullhorns
• No noise makers
• No firearms or weapons
• No glass bottles
• No outside food or drinks (1 sealed water per guest allowed)
• No thermoses
• No coolers
• No skateboards
• No roller blades
• No laser pointers

Broker Accounts

Please send any broker that calls in to Mackie Feierstein 305-284-8228. He will be handling each of them on an individual basis.

Baseball Gate Changes

Gates will be opening 2 hours prior to first pitch for all games this season. This is a change from last year when gates opened 90 minutes prior. This change was made to help early arrivers get through bag check/wanding and will allow more folks to watch Miami’s batting practice, should they want to. As a result, student report time will now always be 2.5 hours prior to game time to allow for set up and prep for the game! If you have a class conflict, please let me know and we can make a separate arrangement. 

Mailing Tickets

Just a reminder that our ticket policy states that we do not mail physical tickets 10 days prior to a game. If they insist on having the tickets sent to them, we can UPS the tickets however that would cost $15 for shipping. Otherwise encourage them that they can receive the tickets via print at home or left in will call to be picked up.

Checks

DO NOT PROCESS THEM! Give them to a manager.

Football Spring Game

Football Spring Game will be on April 16th. It's going to be held at Lockhart Stadium in Fort Lauderdale again. This is due to the renovations of Sun Life Stadium. As a result, there will not be a select-a-seat event in case people ask.

Dropping FB/MBB Seats

If you are dropping seats out of a donor’s account, please be sure to also zero out their seat donation in t.fund. Additionally, if someone is dropping (non-renewing) seats, please ask them to maintain a $50 membership to stay active and engaged with the Hurricane Club. This way, they can maintain their benefits and have priority to buy single game tickets, away game tickets, or post season tickets.

Single Game Tickets Available - Virginia Tech

We now have single game tickets available for the game against Virginia Tech. The tickets are mainly in section 110.

We also have the single game suite tickets. The price is $75 per ticket.

ACC MBB Tournament

We have completed allocations and fulfillment of requests for the ACC Men’s Basketball Tournament.  All parties received what they requested.  We are now sold out of lower level booklets due to requests.

We are going to be putting upper level booklets on sale shortly, and promoting it to Hurricane Club members.  When you sell the booklets in, please allocate the actual seats, and then add a $20 order charge.  We will be shipping booklets beginning early next week via UPS from our office.

If you have any questions, please let me know.

Ticket and Donation Renewal Reminder

Everyone MUST remember to renew the donation portion of the tickets prior to renewing the tickets. Tickets cannot be placed on a payment plan without having the donation paid in full or set up on a payment plan as well.

Again, your job is not done when you pay off the tickets or set the tickets up on a payment plan. You must check and make sure the required donation has been paid or set up properly as well!

4 Month Payment Plan

Make sure you are ONLY charging the first month and NOT the ENTIRE balance due. Everyone needs to make sure they're doing this correctly. Customer's bank accounts are being overdrafted as a result. These mistakes are not acceptable!

Now that we are past the 1/31 deadline, any new season ticket sales or anyone trying to renew will need to be placed on a 4 month payment plan. Please remember that the first payment of their payment plan will be charged at the time of purchase. 

Also, donation component of football and men’s basketball season tickets needs to have their first month's date changed to the day of purchase, and then the last business day of March, April and May.

• Example: Purchasing season tickets on February 2.
• Payment plan donation dates should be Feb 2, March 31, April 30, May 31.
• Payment plan ticket dates should be Feb 29, March 31, April 30, May 31.

Baseball Single Games

Baseball single game general admission tickets will be going on sale today Monday, February 1st. Reserved tickets will go on sale at a later date closer to the season.

MBB - ACC Tournament Booklets

All,

The ACC Tournament is being held at the Verizon Center in Washington D.C. from March 8-12.  The all-session booklets DO NOT contain tickets for the opening day games on Tuesday, March 8, those can be purchased through Ticketmaster.com, as there is a link on their application.

Here is the schedule of offerings to donor levels:

• Today through Friday, January 29 at 5 p.m. – Champions, Platinum, LIFE, Golden Cane Plus, Golden Canes, and Silver Canes
• Monday, February 1 through Wednesday, February 3 at 5 p.m– Green Plus and Green (If Available)
• Thursday, February 4 through Friday, February 5 at 5 p.m– Orange Plus and Orange (If Available)
• Monday, February 8 through Tuesday, February 9 at 5 p.m– Sebastian Plus and Sebastian (If Available)
• Wednesday, February 10 through Friday, February 12 at 5 p.m– Re-Offer to all HC members who did not order during their period. (If Available)

 Booklet Request Limits:

Champions/Platinum/LIFE – Limit of 12 tickets

Golden Cane Plus/Golden Canes – Limit of 10

Silver Canes – Limit of 8

Green Plus – Limit of 6

Green/Orange Plus – Limit of 4

Orange/Sebastian Plus/Sebastian – Limit of 2

Pricing:

Lower Level Booklets - $447 per booklet

Upper Level Booklets - $347 per booklet

We will NOT be charging credit cards until we can determine we are able to fulfill the customer’s request.  You will need to place all ACC booklet orders on the ACC bill plan. We will be taking the credit card information, and then charging cards after each deadline.  We CANNOT guarantee any request fulfillment during conversations due to unknown amount of requests until after deadline.  This means that even though someone may request lower level, we may have to allot and allocate their seats in the upper based on demand and requests.  

For those who ask, our sections for the tournament are 115, a small part of 116, and then 422 and 423. Seating will be determined after the deadline.

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Instructions of how to place the order:

1. Order Management, choose MB15 as your season 
2. Add the item ACC to the order line
3. Price Level 1 is Lower Level, Price Level 2 is Upper Level
4. The price type to use is AAS (All-Session)
5. Please add the billing plan “ACC” and then enter in necessary credit card information
6. Once it is determined that we are able to fulfill their request the ticket office will add a $20 charge before charging cards to cover UPS fee.

If customers want to sit together, they will be seated upon their lowest priority.

Booklets will be shipped the week of February 15-19 via UPS from the ticket office. 

Notre Dame MBB Suites

We are offering suite tickets to the general public for the Notre Dame Men's Basketball game for $50. An e-mail is going out with this offer to purchase online. There is no minimum number of tickets required to purchase, however this is limited availability at this time. I would urge any customers who call in to purchase online if possible, otherwise you can transfer the call to Ben Creed.

Football Relocation Period

The relocation process for Football season ticket holders will begin in Mid-March. It will be a similar process to how everyone chose their seats last year. Everything will be online and they will go in order of their Hurricane Club giving level and priority points. Season ticket holders will each have a time slot of when they may begin to enter the site to potentially relocate seats.

Obviously, customers aren't required to move seats. This is just an opportunity for all season tickets to upgrade seats or select new ones if they weren't satisfied with their seating location last season.

Baseball Renewal Deadline

The deadline to renew baseball season tickets is this Friday, January 15th.

Talking points:

• We are ranked #4 in the preseason poll. 
• Those who renew by the deadline will receive a game-worn jersey baseball card and be entered into a drawing to win a Coach Jim Morris game-worn jersey from the 2015 College World Series.
• Home opponents include: #1 Florida, #2 Louisville, #9 Virginia

Ticket/Donation E-mail Update

All,

The Hurricane Club is sending out an e-mail today to everyone who has a football donation and ticket balance due. Below is a friendly reminder about the ticket and donation renewal process. Please make sure we're following the steps below.

• They will first renew any balance due for FB, MBB and SAEF and can then renew any tickets for FB and MBB.
• Payment plans are not available online for donations in Pac.
• Currently, we are offering a 5 month payment plan. The first charge is today, then the last business day of Feb, March, April and May.
• Please be sure to renew each drive in t.fund (FB, MBB and SAEF), as the total of those 3 dictates the donor’s total giving and determines their giving level. Though we are pushing FB, we need each drive renewed, as this helps our department in meeting our $10.2M scholarship goal by 5/31.
• Each drive will have its own payment plan. IE, if someone has FB, MBB and SAEF renewals, then each one will need to be placed on a payment plan.
• Please be sure to follow the steps in the payment plan process (attached).

Please ask a manager if you have any questions.

tFund Payment Plans

All,

Please remember to check the “Schedule for Automatic Payment” box when you are setting up Payment Plans in t.fund. This ensures that the payment plan is run at the end of each month.